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Reporting relationships – Functionally reports into: Customer Service Manager – Administratively reports to: Customer Service Manager – Supervises: Nil Job objective(s) To manage cash and cheque transactions and to maintain good service delivery at teller points Duties and responsibilities – Ensure prompt and efficient payment and posting of all cash and cheque transactions – Ensure proper balancing on a daily basis – Oversees responsibility for service delivery at teller points – Any other duties as assigned by the supervisor Key performance indicators – Turnaround time – Customer delivery service index – Amount of revenue accrued through processing of customer transactions – Number of error transactions – Number of shortages and overages Minimum education qualifications Degree with a minimum of Second Class (Lower Division) or its equivalent from a recognized and accredited university. Applicants must also possess a minimum of five (5) O’Level credits obtained in not more than two sittings, including Credit passes in Mathematics and English Language Key competency list Knowledge – Banking operations, policies and procedures – Basic Accounting Skills/competencies Professional disposition, Possess IT appreciation & application skills, Information Sourcing & Processing Skills, Ability to pay attention to detail & Customer Service orientation
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