Senior Noc Engineer (2 Positions) at Yas Tanzania

Location: Dar es Salaam Experience: 4-8 years Qualifications: – Master’s degree or engineering school qualification in Computer Science, Networks & Telecommunications, Information Systems, or a related field. – 4-8 years of experience in NOC, L2 Support, or DevOps. – Hands-on experience with monitoring tools, incident ownership, and shift leadership in a high-availability environment. Core Responsibilities – Lead and oversee assigned shifts, including Alpha, Bravo, and Charlie, ensuring operational effectiveness, team performance, and quality service delivery. – Review and approve shift handovers, ensuring all open incidents, active alerts, and operational activities are accurately transferred between shifts. – Maintain on-call readiness during designated shifts and provide incident leadership during major or concurrent service disruptions. – Coordinate incident communications, escalation notifications, supplier engagement, and stakeholder updates in line with operational procedures. – Own and manage escalated incidents, conducting detailed investigations and troubleshooting before further escalation to higher support levels. – Perform advanced analysis using Kibana, Grafana, and related monitoring tools to identify root causes, service anomalies, performance trends, and potential risks. – Translate technical issues into business impact assessments and provide clear operational updates to management and stakeholders. – Manage supplier escalations, ensuring timely resolution, effective tracking, and post-incident follow-up activities. – Proactively monitor services, validate alert effectiveness, and recommend improvements to monitoring thresholds, detection quality, and observability capabilities. – Support continuous improvement initiatives by identifying monitoring gaps, contributing to supervision architecture, and enhancing operational processes. – Apply observability best practices by correlating technical performance indicators with business service outcomes and customer experience metrics. – Coach and support NOC Operators through structured feedback, operational guidance, onboarding support, and performance improvement recommendations. Core Competencies – Advanced Grafana dashboarding, alerting, and trend analysis. – Strong Prometheus knowledge, including metrics, PromQL, and alert troubleshooting. – Advanced Kibana/ELK log analysis and event correlation. – Proficiency in ServiceNow incident, problem, and change management. – Ability to trace issues across end-to-end service flows. – Understanding of Docker, Kubernetes, and microservices monitoring. – Familiarity with mobile money, USSD, APIs, and transaction flows. About Mixx At Mixx, we believe that diversity is a source of strength. When candidates have equal skills, we encourage female applicants and actively work to create a fair, inclusive, and stimulating professional environment for everyone. Joining Mixx by Yas means becoming part of a fintech company belonging to the AXIAN Group, a pan-African player operating in five African countries. You will be working in a fast-growing fintech company driven by a culture of innovation, agility, and impact. Our young, passionate, and ambitious teams are shaping the financial services of tomorrow every day.

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