Noc Engineer (5 Positions) at Yas Tanzania

Location: Dar es Salaam Experience: 0-3 years Qualifications: – Technical degree or equivalent in IT, Networks, Telecoms, or Computer Science. – Strong practical experience may be considered in lieu of a technical degree. – 0-3 years of experience in IT Operations, NOC, DevOps Support, or Systems Monitoring. – Hands-on experience with monitoring platforms and ITSM/ticketing tools such as Grafana, Zabbix, ServiceNow, JIRA, or equivalent. Core Responsibilities – Continuously monitor GSOC platforms and dashboards, including Grafana, ServiceNow, and related tools, to ensure service availability, performance, and operational stability. – Track service health indicators, performance baselines, trends, and threshold breaches across all countries within the hub’s monitoring perimeter. – Identify, investigate, and escalate anomalies, service degradations, and incidents affecting applications, infrastructure, or network services. – Interpret monitoring alerts and Prometheus metrics to assess service impacts and determine whether performance levels are within acceptable thresholds. – Create, categorize, prioritize, and assign incident tickets in ServiceNow in accordance with established incident management procedures. – Maintain accurate and timely ticket updates throughout the incident lifecycle, documenting actions taken, investigation findings, and escalation activities. – Apply the correct incident classification and root cause categories to ensure quality reporting, trend analysis, and service improvement initiatives. – Utilize Kibana and other log analysis tools to search, filter, and review logs for troubleshooting and incident investigation purposes. – Operate as the designated shift operator when required, managing incidents within assigned authority levels and adhering to defined escalation protocols. – Coordinate and escalate major or concurrent incidents to Senior Operators and relevant support teams to ensure timely resolution. – Communicate incident status, service impacts, and critical updates clearly to stakeholders and support teams throughout the shift. – Prepare detailed shift handover reports, including open tickets, ongoing incidents, active alerts, actions taken, and key follow-up items to ensure seamless operational continuity. Core Competencies – Experience with Grafana dashboards, metrics analysis, and trend monitoring. – Basic knowledge of Prometheus metrics, labels, and performance indicators. – Ability to use Kibana for log searches, filtering, and incident investigation. – Hands-on experience with ServiceNow incident management and ticket handling. – Understanding of OSI model fundamentals and TCP/IP networking concepts. – Familiarity with observability concepts, including metrics, logs, and traces. – Basic Linux command-line skills and the ability to follow operational runbooks. About Mixx At Mixx, we believe that diversity is a source of strength. When candidates have equal skills, we encourage female applicants and actively work to create a fair, inclusive, and stimulating professional environment for everyone. Joining Mixx by Yas means becoming part of a fintech company belonging to the AXIAN Group, a pan-African player operating in five African countries. You will be working in a fast-growing fintech company driven by a culture of innovation, agility, and impact. Our young, passionate, and ambitious teams are shaping the financial services of tomorrow every day.

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