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Department: Hotel Management Location: Tanzania – Manyara Description About Kempinski At Kempinski, we don’t just offer stays; we curate moments. As a hospitality organization, anchored in a legacy of elegance and a pioneering spirit, we have grown into a collection of iconic hotels and resorts around the world, each a landmark in its own right. From grand palaces steeped in history to contemporary masterpieces of design, Kempinski is where impeccable service meets authentic local experiences. We empower our people to be artisans of hospitality, fostering an environment where passion is nurtured, individuality is celebrated, and every detail is thoughtfully considered. Joining Kempinski means becoming part of a family that is dedicated to creating memories that last a lifetime for our guests, and a fulfilling and enriching career for our team. If you are driven by excellence, inspired by the art of hospitality, and seek to contribute to a legacy of luxury, we invite you to explore the exceptional opportunities that await you at Kempinski Hotels. We invite you to be part of our story. How You Will Make a Difference; What We’re Looking For The Hotel Manager serves as the on-site general executive for Kempinski Msasa Lodge, Lake Manyara. Leading an intimate 25-key boutique safari lodge, this role is responsible for translating Kempinski’s signature European luxury service into an authentic, remote wilderness setting. The position demands an agile, hands-on leader who functions as the primary host for travellers while maintaining end-to-end oversight of lodge operations, financial performance, supply chain logistics, remote engineering/utilities infrastructure, team development, and conservation partnership compliance. Key Responsibilities 1. Executive Operations & Remote Camp Logistics – Direct all day-to-day operations across Rooms/Tented Suites, Food & Beverage, Guiding/Safari Activities, Engineering, Security, and Spa/Wellness. – Manage remote logistics, including cold-chain transport, off-grid inventory minimums, fuel management, and bush supply lines to ensure uninterrupted 5-star operations. – Oversee physical plant management: solar PV arrays, generator backup systems, borehole water filtration, wastewater treatment, and tent structural preservation. 2. Luxury Guest Experience – Lead bespoke check-in experiences, personalised game-drive planning, and hosted bush dinners. – Uphold Kempinski service standards and Leading Quality Assurance (LQA) benchmarks tailored to boutique safari camp operations. – Oversee unique safari guest touch-points: fly-camping setups, open-vehicle game drives, sun downers, bush breakfasts, and naturalist-led walking safaris. – Resolve guest concerns proactively and monitor guest satisfaction metrics (GSS, TripAdvisor, luxury travel network feedback). 3. Supply Chain & Logistics – Design and supervise an integrated procurement and supply chain pipeline linking sourcing hubs to remote airstrips and overland delivery corridors. – Manage central inventory models to mitigate stock shortages caused by seasonal rains, rough road infrastructure, and park access restrictions. – Audit and oversee aviation transfer logistics, guest meet-and-greet services at bush airstrips, and luggage transit flows across properties. 4. Commercial Strategy & Financial Performance – Formulate and manage the annual operating budget (OPEX) and capital expenditure plans (CAPEX) with finance leadership. – Drive Gross Operating Profit (GOP) through rigorous cost-control across food waste, logistics, energy consumption, and labor efficiency without compromising luxury. – Partner with Central Sales & Marketing to optimise boutique lodge distribution, maintaining strong relationships with destination management companies (DMCs), safari operators, and luxury travel consortia. 5. Government, Authority & Community Relations – Act as the primary executive liaison with Tanzania National Parks (TANAPA), the Ministry of Natural Resources and Tourism, and local District Councils. – Ensure 100% statutory compliance regarding concession lease agreements, environmental impact audits (NEMC), and annual park operating permits. – Build positive relationships with local pastoralist and agricultural communities, driving community outreach, local purchasing programs, and dispute resolution. 6. People & Culture Leadership – Drive regional talent acquisition and and developing local management talent. – Foster a positive workplace culture across remote staff villages, overseeing employee accommodations, recreation, canteen services, wellness, and rotational leave rosters. – Supervise the Kempinski training curriculum, instilling European luxury hospitality service standards tailored to East African warmth and storytelling. Job Requirements – Bachelor’s degree in Hospitality Management, Business Administration, or related discipline. Master’s degree is a plus. – Minimum 6–8 years of luxury hospitality leadership, with at least 3–4 years as Hotel Manager, Camp Manager, or Assistant GM in an ultra-luxury safari lodge or remote boutique resort. – Demonstrated pre-opening or re branding experience in remote African destinations is required. – Demonstrated track record working within national park and wildlife conservancy regulatory frameworks. – Proven success running high-end tented camps, off-grid utilities, and bush logistical operations. – Culturally sensitive mentor dedicated to uplifting local communities. About Kempinski Kempinski emphasises talent development and offers career progression within its global network, with properties in over 30 countries. There are opportunities to work in diverse cultural environments whilst continuing your professional growth. We are proud to foster a culture where employees feel valued, heard, and are empowered to deliver exceptional guest experiences. Be part of a legacy, build your future. Discover the possibilities at Kempinski. Equal Opportunities As an equal opportunity employer, Kempinski embraces diversity and is committed to creating a workplace where everyone feels valued and has the opportunity to succeed. Kempinski is committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
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