TR
Call Centre Representative at Tribest Corporate Support Limited – Lagos
CDIil y a environ 2 mois
Job Description
Lagos
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Itel Energy recrute un Call Centre Representative – TranESS à Lagos, Nigeria, en temps plein, dans le domaine du service client.
TranESS est une marque de solutions d'énergie renouvelable du groupe Transsion, spécialisée dans la fourniture de solutions électriques fiables, efficaces et durables pour les foyers, les entreprises et les industries. Elle s'engage à améliorer l'accès à une énergie propre grâce à des solutions solaires et de stockage d'énergie innovantes, conçues pour répondre aux besoins des consommateurs et des entreprises modernes.
Résumé du poste
Nous recherchons un Call Centre Representative orienté client et doté d'une bonne expression, chargé de traiter les demandes, réclamations et requêtes des clients ainsi que les suivis, tout en offrant une excellente expérience client.
Responsabilités principales
Gérer les appels entrants et sortants des clients. Répondre aux demandes et résoudre les réclamations des clients de manière professionnelle. Escalader les problèmes complexes à l'équipe appropriée. Tenir des registres précis des interactions avec les clients. Assurer le suivi auprès des clients afin de garantir la résolution des problèmes. Atteindre les objectifs assignés en matière de service client et de traitement des appels. Faire remonter les préoccupations récurrentes des clients.
OND, HND ou qualification équivalente. 1 à 2 ans d'expérience en centre d'appels, service client, télévente ou dans un rôle similaire. Excellentes compétences en communication et en écoute. Solides compétences en résolution de problèmes et en service client. Capacité à rester calme et professionnel sous pression. Connaissances informatiques de base ; une expérience des CRM est un atout.
Date de clôture des candidatures : 25 octobre 2026.
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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