Sales Support (m/f)

Expérience

We are a global producer, marketer and provider of technology-driven natural ingredients, ingredient systems and integrated solutions for the global food, beverage and life science & nutrition industry. We are all about mastering sensory experience and nutritional performance. We offer exceptional opportunities for passionate people who want to shape the future of nutrition in an entrepreneurial and impact-driven environment. Here, you have the freedom to take ownership and to thrive both professionally and personally. Be part of a highly committed team with a clear purpose: at Döhler, smart ideas have a way of becoming great products. Together, we bring ideas to life. Sales Support (m/f) Location: Dar es Salaam, Tanzania (Right to work in Tanzania required) The Sales Support is responsible for processing orders on time, considering the throughput and delivery times, optimum number of samples and costs, in collaboration with Sales and Quality Managers. This role also addresses and resolves customer inquiries while ensuring a high-level of customer satisfaction. Your Impact in This Role

• Prepare quotations, contracts, and pricing agreements in line with approved commercial terms.
• Maintain customer master data and monitor key customer agreements, orders, and account performance.

Formation / Diplômes

• Support customers and Sales teams throughout the order lifecycle, including requests for information (RFIs), opportunity management, and issue resolution.
• Manage customer complaints in collaboration with Sales, Quality, and other stakeholders.
• Provide administrative support to Account Managers, including forecast management and reporting.
• Follow up on overdue payments and disputes to support cash flow and customer account management.
• Manage customer orders end-to-end, ensuring accurate order processing, confirmation, backlog management, and timely delivery to meet customer expectations and service level targets.
• Coordinate cross-functional activities with sales, supply chain, and internal support teams to resolve order issues, manage customer requests, and ensure smooth execution of operational processes.

Monitor performance and drive service excellence by tracking key service KPIs, managing escalations, implementing corrective actions, and continuously improving customer service and order fulfillment processes. Your Profile

• Bachelor’s degree in Business Administration, Commerce, Supply Chain Management or Logistics.
• 3-5 years of experience in sales support or customer service preferably in the Food & Beverage Industry.

Excellent interpersonal, organizational, verbal, and written communication skills.

• Strong customer focus with a proactive, solution-oriented approach.
• Energetic and professional mindset with the ability to thrive in a dynamic business environment.
• Proficiency in Microsoft Office applications (Excel, Word, and PowerPoint); SAP experience is an advantage.
• Collaborative team player with the ability to build effective working relationships across functions.
• Good analytical and problem-solving skills with attention to detail.
• Fluent in English, both written and spoken.
• Must have the right to work in Tanzania. No visa sponsorship available.
• What We Offer
• Work with passion: We create an environment where passion meets profession. Meaningful work and positive energy inspire people to give their best and make lasting contribution to our shared success.
• Take ownership: We empower you to take ownership and share your ideas. Whatever your role, you have the opportunity to show initiative and make an impact.
• Grow your way: With flexible development opportunities across departments and a global team, you can broaden your skills, discover new strengths and actively shape your career path.
• Thrive in a global environment: Join an international team bringing together multiple cultures, languages and perspectives to spark new ideas and inspiration. Through global collaboration, you expand your horizon both professionally and personally.
• The team always wins: We build real connections and grow together. By sharing knowledge and valuing each other’s strengths, we create a culture where trust and team play lead to shared success. Equal Opportunities for All We welcomeapplications from people of all backgroundsregardless of age, ancestry, disability, ethnicorigin, gender, genderidentity or expression, nationality, religion, sexual orientation, social background or any other characteristicprotectedbyapplicablelaws, regulations and ordinances. A good match starts with shared values. Complete our Culture Fit Challenge to find out how well your mindset aligns with the way we work. Does it feel like a fit? Then please

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