Manager – Human Capital

JOB ADVERT ZSIC General Insurance Limited ZSIC General Insurance Limited is a leading provider of customer-centric general insurance solutions, committed to excellence, integrity, and strong corporate governance. As an equal opportunity employer and a proud member of the IDC Group of Companies, we continue to build a high-performance culture driven by professionalism, innovation, and excellent service. We are therefore inviting applications from suitably qualified, experienced, and results-driven professionals to fill the following position: MANAGER – HUMAN CAPITAL Reporting to: Chief Human Capital Officer JOB PURPOSE To support the effective implementation of Human Capital strategies, policies and procedures by delivering efficient HR services in recruitment, performance management, learning and development, employee relations and compliance, in line with ZSIC-GI’s strategic objectives and statutory requirements. KEY RESPONSIBILITIES 1. Recruitment and Staffing Leads sourcing, shortlisting, interviewing and selection of suitable candidates. Coordinates onboarding and induction of new employees. Maintains accurate recruitment records and staff files. 2. Performance Management Implements and monitors the performance management system. Tracks appraisals, performance improvement plans and documentation. Supports managers and staff during appraisal cycles. 3. Learning and Development Identifies training needs with supervisors and employees. Coordinates internal and external training programmes. Maintains training records and evaluates training effectiveness. 4. Employee Relations and Welfare Handles grievances, disciplinary processes and welfare matters in line with policy and labour laws. Promotes a positive work environment and employee engagement. Guides employees on HR policies and procedures. 5. Compensation and Benefits Provides accurate HR inputs for payroll preparation. Administers leave management and benefits schemes. Maintains up-to-date employee records and HR databases. 6. Compliance, Policy and Reporting Ensures compliance with Zambian labour laws and internal HR policies. Reviews and updates HR policies; supports audits and statutory reporting. Prepares periodic HR reports and statistics for management. QUALIFICATIONS / CERTIFICATIONS Grade 12 School Certificate. Degree in Human Resource Management, Public Administration or a related field. Member of the Zambia Institute of Human Resource Management (ZIHRM). Minimum of 7 years of relevant work experience. ZAQA Certification for all qualifications. KEY TECHNICAL SKILLS & COMPETENCIES Good knowledge of Zambian labour laws and HR best practices. Proficiency in Microsoft Office applications and HRIS systems. Good analytical and report-writing skills. Strong communication, interpersonal and organisational skills. Ability to handle confidential information with integrity and professionalism. Ability to manage multiple tasks and respond to employee needs promptly. WORK ENVIRONMENT Office-based work Works in an office environment within ZSIC-GI, with regular interaction with staff and management. Requires professionalism and discretion when handling sensitive information. Travel Occasional travel may be required for training or branch support.

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