Product Support Sales Representative

EMPLOYMENT OPPORTUNITY Barloworld provides competitive value solutions in earthmoving equipment, materials handling and power systems and related equipment in 10 countries in Southern Africa. As the appointed Caterpillar dealer in the region, Barloworld supplies technology, equipment, parts and service to customers in the mining, construction, handling, agricultural and energy industries. Barloworld Zambia Limited is looking for a suitably qualified individual to fill the position below: PRODUCT SUPPORT SALES REPRESENTATIVE Kitwe, Kalumbila, Solwezi, Lumwana Applicants suitably qualified based on the requirements stated below are invited to apply for the position. Job Purpose: To provide excellent customer service as well as technical and product support by responding to phone calls and emails from their customers, advising them on preventative maintenance and configurations that may negatively affect product performance. Key Outputs include but are not limited to:

• Accountable for driving own work and visiting customers to generate turnover by proactively selling
• Maintaining an accurate account database
• Achieving applicable Key Performance Indicators; POPS-C, Coverage/PAR and Customer Satisfaction
• Lead and opportunity identification, qualification, development and closure
• Promoting dealership services
• Prospecting for new customers and managing existing customer base
• Identifying leads and opportunities for conversion
• Develop and manage a sales pipeline for assigned customer base by employing and executing sales funnel management
• Driving quote conversion by following up on quotes for assigned customers with the parts counter and service
• Proactively identifying specific opportunities by customers and working with Product Managers to develop programmes to support
• Using existing Product programmes to proactively offer added value and solutions to customers
• Visit customers face-to-face and build relationships with decision-makers, listening to and understanding their needs and business goals
• Advise customers on immediate equipment repair needs, service letters, PIPs, PSPs, SOS and Product Link.
• Help customers with warranty issues and develop proactive before-failure repair strategies
• Coordinate with Parts, Service and Equipment Management divisions to support customers’ needs
• Consult with customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.

Formation / Diplômes

• Use a CRM system to log all customer site visits, inspections, competitor visits and opportunities, and to manage customer information like

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