ZA
CALL FOR EXPRESSION OF INTEREST – REDESIGN AND ENHANCEMENT SERVICES
RÉCENTCDIil y a 2 jours
Job Description
Lusaka
CDI
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CALL FOR EXPRESSION OF INTEREST – REDESIGN AND ENHANCEMENT SERVICES Project: Water Voices United Project, funded by the European Union (EU) Procuring Entity: Zambia NGO WASH Forum Submission Deadline: 13 October 2026 1. Invitation The Zambia Non-Governmental Organisations Water, Sanitation and Hygiene Forum (NGO WASH Forum), invites quotations from suitably qualified and experienced website development firms for the redesign and enhancement of its existing website. The Forum seeks to improve its online presence by developing a modern, user-friendly and functional website that strengthens its visibility, supports advocacy and provides easier access to information, resources and member organisations. 2. Background The Zambia NGO WASH Forum brings together 65 civil society organisations to advocate for equitable, sustainable and accountable water, sanitation and hygiene (WASH) services for all. Established in 2011, the Forum is the recognised collective voice of civil society on WASH issues in Zambia, with representation across all provinces. Mission: to influence and support performance of the water and sanitation sector for improved and sustainable service delivery in Zambia, through advocacy and strengthening civil society participation and coordination. Vision: a Zambia where safe water, adequate sanitation and good hygiene are accessible and affordable for all. The website is not only a public information source, it is also a credibility platform for government, donors, partners and potential members. The redesign should reinforce the Forum’s position as the leading, reliable and professional voice of the WASH sector in Zambia. The NGO WASH Forum should not be approached as a typical NGO website. The Forum is a membership platform, advocacy body, convener and knowledge hub. The website should therefore position the Forum as the digital home of Zambia’s WASH civil society sector, rather than primarily as an organisation showcasing its own projects and activities. It serves as: the collective voice of civil society on WASH (with linkages to broader water issues) in Zambia; a platform for advocacy and policy engagement; a convener and coordinator of WASH stakeholders; a knowledge and learning hub for members and practitioners; and a membership network representing organisations across Zambia. 3. Scope of Work The selected service provider will redesign and enhance the existing website, including its structure, functionality, navigation, user experience and content management. Key requirements include: 1. Website redesign: Improve the website layout, visual presentation, structure and user experience. 2. Member directory: Develop searchable and filterable member organisation profiles, including province, area of operation and thematic focus. 3. Knowledge and Resource Hub: Develop a repository for reports, publications, policy briefs, toolkits and other resources, with search and filtering. 4. Advocacy and Policy section: Provide a dedicated section for advocacy priorities, policy positions, campaigns and publications. 5. News and Events section: Enable publication of news, updates, events and Forum activities. 6. Website navigation: Improve menu structure and ease of finding information. 7. Mobile responsiveness: Support mobile phones, tablets and desktop computers. 8. Content management: Allow Secretariat staff to update pages, member profiles, publications and other content. 9. Website security: Implement secure administrative access, updates and backups. 10. Staff training: Train designated Secretariat staff in website administration and routine updates. 4. Technical Requirements The website should use WordPress or an equivalent content management solution. The proposed solution should include:
- Page editing and content management functionality.
- Member profile management.
- Resource uploading, categorisation and management.
- Advanced search and filtering functionality.
- Appropriate website security and backup solutions.
- User access controls for designated administrators.
- Compatibility with mobile devices and commonly used web browsers. Vendors should identify proposed plugins, licences or third-party software required to deliver the functionality. 5. Quotation Requirements Interested vendors should submit a detailed quotation containing: 11. Website redesign and development costs, broken down by key component. 12. Required plugins, licences or software costs. 13. Annual or recurring subscriptions, clearly separated from one-off costs. 14. Training costs, where applicable. 15. Estimated completion timeframe and key milestones. 16. Proposed technical approach and content management platform. 17. Post-launch technical support or maintenance services and associated costs. Quotations should be presented in Zambian Kwacha (ZMW), with VAT clearly indicated where applicable. 6. Vendor Qualifications Vendors should demonstrate relevant experience in website design and development, particularly content management systems, searchable directories and resource management. Submissions should include:
- Company profile and
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