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WE ARE HIRING! MANAGER ADMINISTRATION (ZL4) – LUSAKA ZSiC Life Plc, an Equal Opportunity Employer, is a leading provider of long-term life assurance services and is wholly owned by the Industrial Development Corporation (IDC). With well-established accessibility through its branch network across Zambia, the Company provides flexible, reliable, and high-quality life assurance, pension, and fund management services. ROLE PURPOSE Responsible for executing administrative strategy in relation to facilities management, transport, logistics, and general office operations that guarantees operational efficiency and conducive work environment. PERSONAL ATTRIBUTES Organized Confident Good Listener Smart Collaborative Attention to detail Innovative Agile Empathetic Confidential TECHNICAL SKILLS REQUIRED Administrative Skill Employee Relations Communication Project Management Resource Mobilization Transport Management Logistics Conflict Resolution Skills Coaching and Mentorship MINIMUM QUALIFICATIONS AND EXPERIENCE Full Grade 12 Certificate Bachelor of Human Resource Management, Business Administration, Public Administration, Psychology, Economics or Equivalent Degree (ZAQA certified) Member of ZIHRM Minimum of 5 years’ experience in administration, with at least 3 years in a managerial role Familiarity with procurement laws and corporate facilities management is essential KEY PERFORMANCE INDICATORS (KPIs) KPI 1: Administrative Operations Management Plans and manages day-to-day administrative functions by ensuring availability and optimal use of resources across the business. KPI 2: Facilities Maintenance Develops and implements annual servicing and maintenance strategy of company facilities and assets to ensure full utilisation to achieve operational efficiency in the company. KPI 3: Asset Planning Develops and implements annual Asset acquisition and disposal plan to ensure asset renewal and removal of obsolete assets from register annually. KPI 4: Asset Tracking Administers Asset tracking mechanism and asset movement as per approved policy in the business to always ensure accountability. KPI 5: Asset Coding Plans, codes Assets and places record in offices across the company to always ensure monitoring of assets. KPI 6: Transport and Fleet Management Coordinates the procurement, distribution, usage, maintenance, licensing of company fleet to always ensure availability for purpose in line with policy. KPI 7: Driver Management Designs and implements Driver management and out of town route Rota annually to ensure equal distribution of work and monitoring of driver attendant during assignments. KPI 8: Conducive work environment Plans and implements office dispersion, asset distribution, office provision distribution and maintenance of suitable office facilities to ensure a high-good office environment across the business. KPI 9: Vehicle and Contracts Compliance Plans the engagement of appropriate vehicles and management of vehicle relationships and service contracts by monitoring service quality and adherence to agreed standards and service level agreements. KPI 10: Facilities availability Develops annual facilities plan to ensure scheduled service and maintenance to guarantee 100% availability. KPI 11: Branch office maintenance Plans monthly and coordinates availability of office equipment, maintenance and repair works at all branch offices to always ensure sustained brand standards across the business. KPI 12: Safety Plans and implements annual safety mechanism across the business in line with the factories act to always ensure safety of people during working hours. KPI 13: Asset insurance and claims processing Plans and renews all company assets upon acquisition prior to usage all the time to and coordinates the claims process during damage or loss to ensure retain of asset value. KPI 14: Office Disinfection Plans and undertakes quarterly office disinfection to ensure eradication of roaches, insects, and rodents. KPI 15: Council Rates and Business Levies Plans and settles council ground rates and business annual levies for all branch offices to ensure continued operations of the offices. KPI 16: Provision of essential services Plans and coordinates the monthly settlement of bills to ensure continued provision of essential services and utilities to the company across all branches.
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