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Are you a fluent speaker of both French and English seeking a full-time remote position to advance your customer support career in a global setting? At Talent Pop App, we’re expanding our international customer support team and seeking skilled Francophone professionals committed to providing outstanding customer experiences through effective communication, empathy, and problem-solving. Application Tip: To ensure your application is reviewed accurately, please select both French and English in the “Languages You Speak” section.
As a Francophone Customer Support Representative, you’ll engage with French-speaking customers while collaborating with a diverse remote team. Your duties will involve:
Customer Support: Addressing inquiries via email, chat, and phone in both French and English.
Issue Resolution: Diagnosing and resolving product, order, account, and customer-related challenges with professionalism and efficiency.
Customer Experience: Delivering empathetic, high-quality, and solution-focused support in line with Talent Pop App’s service standards.
Documentation: Recording customer interactions and updates precisely using CRM and support platforms.
Language Proficiency: Native or near-native fluency in French (C1/C2 level) and strong proficiency in English.
Experience: At least one year of remote customer service experience in support roles, BPO, call centers, e-commerce, or related fields.
Technical Competencies: Proficient in CRM systems, support tools, and digital communication platforms.
Soft Skills: Excellent communication, organizational abilities, keen attention to detail, and strong problem-solving skills.
Work Style: Dependable, self-motivated, and adept at working independently in a remote setting. Technical Setup Required:
Reliable internet connection with a minimum of 25 Mbps for both upload and download.
Personal laptop or desktop with at least an Intel i5 processor (or equivalent) and 8 GB RAM.
Quiet, professional workspace suitable for calls and customer interactions.
Headset with a high-quality microphone. Why Choose Talent Pop App?
Remote Permanence: Work from home full-time with flexible scheduling.
Career Development: Access to growth opportunities, training programs, and long-term advancement.
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Are you a fluent speaker of both French and English seeking a full-time remote position to advance your customer support career in a global setting? At Talent Pop App, we’re expanding our international customer support team and seeking skilled Francophone professionals committed to providing outstanding customer experiences through effective communication, empathy, and problem-solving. Application Tip: To ensure your application is reviewed accurately, please select both French and English in the “Languages You Speak” section.
As a Francophone Customer Support Representative, you’ll engage with French-speaking customers while collaborating with a diverse remote team. Your duties will involve:
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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