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The Back Office Associate position is now open for hire. This full-time, on-site role requires proficiency in French at a C1/C2 level and English at a B1/B2 level. The primary responsibility involves supporting daily operations by executing administrative duties, validating data, engaging with customers or cases as needed, updating internal systems, and ensuring follow-through—all while maintaining precision and meeting strict deadlines in a performance-driven, SLA-governed setting. Responsibilities include processing operational tasks and assigned cases through internal systems and tracking tools, communicating with customers or stakeholders via email, chat, or written correspondence, reviewing and verifying data, documents, and records per established protocols, and identifying incomplete, incorrect, duplicate, or inconsistent information. Additionally, the role entails resolving queries and cases within defined SLAs, updating internal tools, tracking sheets, CRM/ticketing platforms, and dashboards, and ensuring assigned tasks are followed up on and closed. Strict adherence to SOPs, quality benchmarks, and information security policies is mandatory, as is escalating anomalies or discrepancies to the appropriate stakeholders when required. Performance expectations include meeting individual and team targets for productivity, quality, and accuracy, as well as actively participating in training, calibration sessions, and continuous improvement efforts. Familiarity with operational metrics is also expected. Ensure adherence to established Turnaround Time (TAT) and Average Handling Time (AHT) benchmarks to maintain operational efficiency and service quality standards. We expect all personnel to maintain a high Service Level (SL), ensuring consistent delivery of service excellence to meet or exceed client expectations. This includes adhering to established performance benchmarks and responding promptly to inquiries or issues to uphold operational efficiency. Additionally, team members must regularly assess and report on service metrics to identify areas for improvement and support data-driven decision-making. Demonstrates exceptional proficiency in achieving First
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The Back Office Associate position is now open for hire. This full-time, on-site role requires proficiency in French at a C1/C2 level and English at a B1/B2 level. The primary responsibility involves supporting daily operations by executing administrative duties, validating data, engaging with customers or cases as needed, updating internal systems, and ensuring follow-through—all while maintaining precision and meeting strict deadlines in a performance-driven, SLA-governed setting. Responsibilities include processing operational tasks and assigned cases through internal systems and tracking tools, communicating with customers or stakeholders via email, chat, or written correspondence, reviewing and verifying data, documents, and records per established protocols, and identifying incomplete, incorrect, duplicate, or inconsistent information. Additionally, the role entails resolving queries and cases within defined SLAs, updating internal tools, tracking sheets, CRM/ticketing platforms, and dashboards, and ensuring assigned tasks are followed up on and closed. Strict adherence to SOPs, quality benchmarks, and information security policies is mandatory, as is escalating anomalies or discrepancies to the appropriate stakeholders when required. Performance expectations include meeting individual and team targets for productivity, quality, and accuracy, as well as actively participating in training, calibration sessions, and continuous improvement efforts. Familiarity with operational metrics is also expected. Ensure adherence to established Turnaround Time (TAT) and Average Handling Time (AHT) benchmarks to maintain operational efficiency and service quality standards. We expect all personnel to maintain a high Service Level (SL), ensuring consistent delivery of service excellence to meet or exceed client expectations. This includes adhering to established performance benchmarks and responding promptly to inquiries or issues to uphold operational efficiency. Additionally, team members must regularly assess and report on service metrics to identify areas for improvement and support data-driven decision-making. Demonstrates exceptional proficiency in achieving First Contact Resolution (FCR) and First-Time Fix Rate (FTFR), ensuring customer inquiries are addressed comprehensively and satisfactorily during the initial interaction, thereby minimizing the need for follow-up engagements.
We evaluate and maintain high-quality standards by consistently achieving and exceeding performance metrics. This role requires meticulous attention to detail, adherence to established guidelines, and a commitment to continuous improvement. Responsibilities include monitoring key performance indicators, identifying areas for enhancement, and implementing corrective actions to optimize efficiency and accuracy. Strong analytical skills, problem-solving abilities, and proficiency in data analysis tools are essential. Additionally, effective communication and collaboration with cross-functional teams are necessary to ensure alignment with organizational objectives. Ensures consistent adherence to established schedules, maintaining punctuality and reliability in meeting planned timelines and deadlines. Seeking a candidate with 1–3 years of experience in back-office operations, data processing, contact centers/BPO, or administrative support roles. The ideal applicant will demonstrate exceptional attention to detail, accuracy, and proficiency in Microsoft Excel, Google Sheets, and internal systems. Familiarity with CRM or ticketing tools is advantageous. Candidates must possess strong written communication and documentation skills, along with near-native French proficiency (C1/C2 level) and intermediate English skills (B1/B2 level). Key strengths include a customer-centric mindset, analytical problem-solving abilities, and the capacity to multitask effectively within a structured, process-driven environment. Interested applicants should submit their CV to tosharmila@aceolution.com. Would you like me to rewrite the specific paragraph you mentioned (“
We are seeking a candidate whose current compensation aligns with industry standards, with anticipated earnings reflecting market trends and professional experience. The ideal applicant should provide a clear breakdown of their salary history, including base pay, bonuses, and any additional benefits, while also outlining their desired compensation package. This ensures transparency and facilitates a fair evaluation of fit within our budgetary parameters. Individuals considering this opportunity should be prepared to commence their new role within the designated notice period following their acceptance of the position. This duration, as specified in the offer letter or employment contract, ensures a smooth transition from their current employer and aligns with company policies. Candidates must adhere to the agreed-upon notice period unless mutually adjusted through negotiation with both parties. Additionally, the notice period provides adequate time for knowledge transfer and handover of responsibilities to ensure continuity in operations. Proficient in French, with strong written and verbal communication skills in both formal and informal contexts, including business, academic, and conversational settings. Proficient in English, both written and verbal, with strong communication skills to effectively engage with diverse teams and stakeholders globally. A minimum of five years of hands-on experience in a related field is required, with a proven track record of delivering measurable results in previous roles. With a rating of 5 out of 5, the ideal candidate demonstrates exceptional alignment with the role’s requirements and objectives. They possess the necessary qualifications, skills, and experience to excel in the position, ensuring seamless integration into the team while contributing meaningfully to its success. Strong communication, adaptability, and a proactive approach further distinguish them as a top contender for this opportunity.
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Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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