SM
Back Office
CDDil y a 11 jours
Job Description
Antananarivo
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Responsabilités
The Back Office Associate plays a pivotal role in maintaining seamless daily operations by executing administrative duties, verifying data integrity, managing customer or case interactions as needed, updating internal systems, and overseeing procedural follow-ups—all while upholding precision and adhering to strict deadlines within a disciplined, service-level agreement (SLA)-governed framework. Process operational tasks and assigned cases through internal systems and tracking tools to ensure accurate and efficient completion. Manage customer and stakeholder communications through email, chat, or written correspondence as necessary. Review documents, records, and data to ensure accuracy and compliance with established protocols, verifying all details meticulously.
Review and assess data entries to detect any discrepancies, inaccuracies, omissions, or redundancies, ensuring all information adheres to established standards. Accurately resolves inquiries and cases in adherence to established service level agreements (SLAs). Consistently maintain and update internal tools, tracking sheets, CRM/ticketing platforms, and dashboards to ensure accuracy and reliability. Ensure all assigned tasks are pursued diligently and completed promptly within the specified deadlines.
Formation / DiplĂ´mes
Ensure compliance with standard operating procedures, quality benchmarks, and information security protocols. Notify relevant stakeholders promptly when anomalies or discrepancies are detected to ensure timely resolution and prevent potential issues. To consistently achieve and exceed both individual and team-based productivity, quality, and accuracy benchmarks. Engage in structured training programs, calibration meetings, and ongoing enhancement efforts to maintain and elevate professional competencies. Secteur : Information Technology, Administrative, and Customer Service
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Responsabilités
The Back Office Associate plays a pivotal role in maintaining seamless daily operations by executing administrative duties, verifying data integrity, managing customer or case interactions as needed, updating internal systems, and overseeing procedural follow-ups—all while upholding precision and adhering to strict deadlines within a disciplined, service-level agreement (SLA)-governed framework. Process operational tasks and assigned cases through internal systems and tracking tools to ensure accurate and efficient completion. Manage customer and stakeholder communications through email, chat, or written correspondence as necessary. Review documents, records, and data to ensure accuracy and compliance with established protocols, verifying all details meticulously.
Missions principales
Review and assess data entries to detect any discrepancies, inaccuracies, omissions, or redundancies, ensuring all information adheres to established standards. Accurately resolves inquiries and cases in adherence to established service level agreements (SLAs). Consistently maintain and update internal tools, tracking sheets, CRM/ticketing platforms, and dashboards to ensure accuracy and reliability. Ensure all assigned tasks are pursued diligently and completed promptly within the specified deadlines.
Formation / DiplĂ´mes
Ensure compliance with standard operating procedures, quality benchmarks, and information security protocols. Notify relevant stakeholders promptly when anomalies or discrepancies are detected to ensure timely resolution and prevent potential issues. To consistently achieve and exceed both individual and team-based productivity, quality, and accuracy benchmarks. Engage in structured training programs, calibration meetings, and ongoing enhancement efforts to maintain and elevate professional competencies. Secteur : Information Technology, Administrative, and Customer Service
Career advice powered by Taf4All
Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
- •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
- •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
- •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
- •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
- •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
- •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.