KR
Customer Service Representative at Kreditek Stride Limited
CDIil y a 4 mois
Job Description
Lagos
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
ConSol Limited recrute un Customer Service Representative – French Speaking pour renforcer son équipe de centre de contact à Oshodi, Lagos.
ConSol Limited est un acteur des solutions de gestion de la relation client (CMS) au Nigeria. Sa vision d'entreprise s'articule autour de la construction de ponts et de la création d'opportunités, avec pour mission d'établir des standards de service centrés sur le client à travers la synergie, la confiance et l'excellence, afin de renforcer la rentabilité de ses parties prenantes.
Lieu : Oshodi, Lagos Type de contrat : Temps plein
Responsabilités
Le titulaire du poste traite les réclamations ou demandes des clients par téléphone, courriel ou messages texte. Il fournit aux clients les informations et l'assistance dont ils ont besoin, effectue des appels sortants et reçoit des appels entrants. Il veille à la satisfaction des clients et des appelants et recueille des informations auprès de ces derniers.
Il assure en permanence la qualité des appels, entrants comme sortants, et contribue à l'effort collectif en atteignant les résultats connexes attendus. Il fait preuve d'une connaissance solide des produits et démontre de bonnes compétences d'écoute. Il gère la durée des appels et utilise les technologies informatiques pour traiter un volume élevé d'appels.
Il travaille en étroite collaboration avec les chefs d'équipe, les superviseurs et le responsable du centre d'appels afin de garantir la synergie et la satisfaction du client à tout moment. Il respecte le script d'appel et les politiques du centre d'appels, et compile des rapports.
Diplôme : minimum un ND en communication de masse ou dans un domaine connexe. Qualification professionnelle : certification pertinente en opérations de centre de contact ; certification QAI Certified
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Expert Application Advice
When applying to ConSol Limited, highlight how your sales experience meets their 2 years of experience directly. Tailor your CV with one concrete example—like exceeding targets or managing key accounts—to show you’re ready from day one. This small effort proves your commitment.
Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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- •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.