Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Customer Service Team Leader Reports to: Business Director Role Summary: Serves as the “brain” of the front-line service team, managing complex cases, quality assurance, and on-site operations. Key Responsibilities: Escalation Handling: Take full ownership of complex issues, severe complaints, and high-risk cases escalated by CS Officers; provide final solutions within SLA timelines. Authorization & QA: Exercise approval authority within defined limits (e.g., refunds, compensations); conduct daily call/chat quality inspections and generate performance reports. On-site Management: Manage team scheduling, attendance, and emergency response (e.g., system downtimes); ensure service continuity. Initial Review of High-risk Cases: Conduct preliminary fact-finding and evidence preservation for cases involving fraud, financial disputes, or sensitive content before submitting to the Business Director for final review. Training Support: Translate HQ SOPs into practical local language scripts and conduct drill sessions for the CS Officers.
---
**
[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]
Get seen by recruiters
Publish your CV on the Candidates page — the place recruiters browse directly to find profiles like yours.
See the Candidates pageYou are recruiting?
Find candidates on TAF4ALLStand out with a professional CV and a personalized cover letter generated by AI in 3 minutes.
Real offers from Canadian employers who are explicitly looking for candidates outside Canada. No agency, no fees — you apply yourself.
In your cover letter, show how you've met les compétences demandées dans l'annonce by mentioning a specific win or metric. For KAMKEES TECHNOLOGY LIMITED, research their local market—then subtly link your experience to their challenges. This proves you’re both capable and culturally aware.
Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.
Prospecting and results — Your new clients acquired and conversion rate are your strongest arguments. Show your detailed knowledge of local distributors and key players.
🎯 Make your application ATS-ready
ATS (Applicant Tracking Systems) are the software recruiters use to automatically filter CVs before any human reads them. Our CV builder is specifically designed to pass these filters — and it takes under 3 minutes.
Create my ATS CV →Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Customer Service Team Leader Reports to: Business Director Role Summary: Serves as the “brain” of the front line service team, managing complex cases, quality assurance, and on site operations. Key Responsibilities: Escalation Handling: Take full ownership of complex issues, severe complaints, and high risk cases escal
KAMKEES TECHNOLOGY LIMITED recrute un Customer Care Leader pour piloter son équipe de service client en Afrique francophone. Rattaché au Directeur Commercial, vous serez le cerveau opérationnel de la ligne de front, garantissant la résolution des cas complexes, la qualité des échanges et la continuité du service sur le
🎯 Responsabilités Duties Responsibilities Handle customer calls courteously and professionally. Provide accurate information about products and services. Gather, verify, and communicate customer information effectively. Show empathy and provide personalized customer service when needed
🎯 Responsabilités Duties Responsibilities Handle customer calls courteously and professionally. Provide accurate information about products and services. Gather, verify, and communicate customer information effectively. Show empathy and provide personalized customer service when needed