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Company Overview We are a Non-Banking Micro Finance Company in Zambia, seeking a dynamic loan officer to join our team. JOB PURPOSE The purpose and role of the position is to vet Loan applications, recommend them for approval, and ensure excellent customer service delivery. RESPONSIBILITIES ● Achieve sales targets as set on a monthly basis. ● Maintain excellent Customer service and care. ● Achieve 100% collection target for all loans issued. ● Ensure that Customers are served within the stipulated turnaround time (TAT). ● Accurate data capture of reports and loan applications in the system. ● Ensure compliance to all company policies and procedures. ● Ensure the precise and persuasive promotion of all products. ● Customer Retention/ Stakeholder Management. ● Review credit scores, income, debts, and asset documents to assess a borrower’s risk and ability to repay. SKILLS AND REQUIREMENTS ● Analytical Skills : strong ability to review financial records and calculate risk. ● Attention to detail :Precision in handling legal paperwork and preventing processing errors. ● Grade 12 School Certificate ● Business Degree or Higher Level Diploma, or any other professional qualification in a related field ● Experience in Sales and Marketing ● Minimum 2 years working experience in micro finance, or banking institution is an added advantage.
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