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Customer Support Officer chez Prestigious Consulting Group, à Enugu, au Nigeria.
Prestigious Consulting Group est un cabinet de conseil en ressources humaines qui accompagne les organisations dans l'amélioration de leurs performances grâce à une gestion stratégique des personnes et des processus. Dans le cadre de son activité, l'entreprise recrute un Customer Support Officer pour un poste à temps plein basé à Enugu.
Résumé du poste
Le titulaire du poste aura pour mission d'assurer un service client de qualité, de gérer les demandes et les réclamations des clients, de coordonner le support après-vente et d'apporter un soutien administratif et opérationnel au Operations Manager. Le candidat idéal doit faire preuve d'excellentes capacités de communication et de résolution de problèmes, justifier d'une expérience dans le service client et savoir gérer plusieurs tâches simultanément dans un environnement de vente au détail dynamique.
Responsabilités principales
Répondre aux demandes, réclamations et requêtes des clients par téléphone,
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In your cover letter, show how you've met les compétences demandées dans l'annonce by mentioning a specific win or metric. For Prestigious Consulting Group, research their local market—then subtly link your experience to their challenges. This proves you’re both capable and culturally aware.
Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.
Prospecting and results — Your new clients acquired and conversion rate are your strongest arguments. Show your detailed knowledge of local distributors and key players.
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