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Healthy U, the leading health food and supplement provider in Kenya with over 30 stores across Kenya and Uganda, is seeking a dedicated Skin Specialist to join our team. This full-time position is based in Kenya and falls within the Sales and Business Development department.
As a Skin Specialist, you will provide personalized skincare recommendations to clients after analyzing their skin using a skin analyzer machine. You will also create awareness of Healthy U's natural cosmetics product portfolio and contribute to sales by offering skincare services and selling skin-related health products. You will embody our company vision, mission, and values in all interactions.
Key Responsibilities:
Analyze customers' skin and skin health conditions using the Skin Analyzer and drive traffic to our retail and online platforms. Participate in activations aimed at raising awareness of Healthy U, natural cosmetics, and skin health products. Maintain the customer database generated during activations, events, and in-store skincare consultations. Recommend a variety of skincare products and techniques to improve and maintain skin health and appearance. Offer consultations and advice on healthy living and slowing the aging process. Educate customers on preventive skincare and healthy skincare management regimes. Monitor the effectiveness of skincare regimes through continuous follow-ups. Conduct market research on skincare trends, routines, products, treatments, and events. Submit comprehensive weekly reports on activations, market research, and consultations. Implement Service Desk SOPs and checklists, providing timely feedback to your supervisor. Seek partnership opportunities that benefit Healthy U and communicate them for approval. Enhance customer experience by welcoming customers warmly, providing shopping baskets, directing them to aisles, and offering exceptional service. Cross-sell beauty therapies and products such as serums and body lotions when appropriate.
Additional Responsibilities:
Advise customers on product usage and storage. Inform customers about new arrivals, price enquiries, promotions, and special offers, facilitating sales. Engage in continuous self-learning about health products and attend scheduled trainings. Communicate and escalate customer feedback promptly to your supervisor. Actively network to build a solid client base. Maintain a presentable appearance and act as a brand ambassador to uphold Healthy U's positive image. Perform any other duties as delegated.
Qualifications, Skills, and Experience:
Minimum diploma in cosmetology or a related field. Experience in sales, retail, or a related industry. Previous experience as a skin specialist or in a similar role. Working knowledge of skincare therapies, beauty products, and trends. Excellent communication and interpersonal skills. Highly organized with the ability to adhere to fixed schedules. Healthy U reserves the right to require other tasks when warranted by emergencies, changes in personnel or workload, corporate reorganization, or technical development.
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