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Naro Moru River Lodge, a premier hospitality establishment, is seeking to fill the following positions. We are committed to providing services that exceed customer expectations while improving the living standards of our employees and the local community.

Sales & Marketing Executive

Job Type: Full Time Qualification: BA/BSc/HND, Diploma Location: Nyeri Job Field: Sales and Business Development

Primary Duties & Responsibilities (includes but not limited to):

Continuously updates their knowledge on hotel products/services, events calendar and tariffs. Generate, expand and maintains the client portfolio and database. Meet or surpass budgeted sales targets. Identify new sales opportunities through cross selling or upselling tactics. Conduct client sales surveys to identify client demographics, pricing points, product/service preferences and marketing opportunities. Make sales visits/calls to prospective as well as existing clients. Prepare and present customized itineraries as per guests budgets. Identify and apply for advertised tenders for hospitality services. Seek out networking and marketing opportunities with industry players. Take part in hospitality trade fairs, exhibitions, outdoor marketing promotions and events to showcase hotel products/services. Monitor emerging trends in the hospitality markets and advise on implementation of appropriate sales strategies. Run social media advertising and marketing promotions to boost hotel occupancies. Liaise with hotel staff on confirmed bookings and event orders. Closely monitor competitor activity. Monitor occupancy forecasts and prepare individual sales reports.

Other Information:

Creating engaging and informative blog content for online use. Interacting with guests at the lodge, getting their feedback and ensuring any guest concerns are promptly addressed. Any other assigned duty as allocated by management.

Qualifications and Prerequisites:

Degree or Diploma in Sales and Marketing, or business related field from a reputable institution. Previous experience working in the hotel industry or a travel agency will be an added advantage. Over 3 years proven practical experience in hospitality sales with evidence of working local and regional networks. Outstanding sales ability.

Required Skills:

Excellent verbal and written communication skills. Computer literate and impressive practical knowledge of online marketing tools and social media platforms. Strong presentation and negotiation skills. Self-driven and demonstrated ability to work under minimum supervision. Exceptional networking skills. Must have a good understanding of outdoor industry and markets.

MUST BE WITHIN NYERI COUNTY OR FAMILIAR WITH MARKETING WITHIN NYERI AND LAIKIPIA COUNTY.

Adventure & Entertainment Coordinator

Job Type: Full Time Qualification: KCSE, Vocational Location: Nyeri Job Field: Travels and Tours Salary Range: KSh 30,000 - KSh 50,000/month

Duties and Responsibilities include (Not limited to):

Prepare entertainment and recreational activities schedule on weekly basis and advertise activities on the information boards as necessary. Organize special events and programs during high season, special occasions and festivities in liaison with other Heads of departments. Responsible for sourcing of entertainment groups during festivities. Motivate guests to take part in activities by engaging them in friendly interactions. Ensures that all the music & sports equipment necessary to carry out these activities is available and well maintained. Ensure appropriate piped music is playing in the bars & restaurant outlets as per prescribed genres and timings. Act as the resident DJ-disc jockey and ensure themed music or disco nights as per guest demands. Act as the in-house team building facilitator for groups using NMRL sports facilities, teambuilding grounds and challenge course. Assist guests on guided nature walks within the lodge premises. Maintain accessibility of the marked nature trails and Mountain Biking routes. Manning the administrative Mountain office at the lodge on rotational basis. As the MO coordinator will work closely with the front office department to receive all mountain safari enquiries and respond to them accordingly. Upon booking confirmation, will plan for / implement itineraries and related logistics ahead of time. Receive mountain guests and team building groups arriving at the reception courteously and conducting guest briefings. Work closely with the KWS mountain rescue team to ensure that all trips are conducted safely as per their safety operations procedures. Request and prepare for all mountain caretaker foods as per agreed schedules. Prepare, designate duties to mountain personnel and circulate the monthly Mountain operations duty rota. Accurately recording daily staff attendance. Preparing monthly manager’s reports, annual departmental budgets. Plan work assignments for the driver and vehicle. Custodian of all mountain operations, entertainment & sporting operating equipment, responsible for maintaining all inventories and take part in monthly stock take. Report any repairs or damages of the same to the R&M supervisor. Ensures the safe custody of all operational documents i.e. MO. Application forms, charge vouchers, confirmation vouches, booking vouchers etc. Assist MO guides in documentation and receipting of MO collections during shift changes as per prescribed accounting procedures. Ensure proper billing/ charging and capture of MO revenues in the Fidelio system at the front desk. Ensure the challenge course facilities and our Mountain stations are effectively managed by liaising with maintenance, gardening, and caretaking. Closely working with the sales team to promote mountain operations, lodge activities and events. Any other duties as required.

Qualifications & Prerequisites:

O-Level certification - KCSE C Plain. Preferred professional training and certification in Tour Guiding from KUC/ KWSTI or a recognized institution. Membership to Mt. Kenya Guides & Porters Association. Experienced in mountain climbing/hiking. Trained & Certified First Aid rescuer. Trained in wilderness survival tactics under a recognized institution or facility. Holder of a Valid Mt. Guide Tourism License. Conversant with designated Mt. Kenya hiking routes. Must be physically and medically fit to walk for long hours and work in a low temperature environment. Experience in technical climbing will be an added advantage. Excellent customer care and selling skills. Have the ability to make appropriate decisions during stressful or critical situations. Have strong communication skills and ability to interact and converse with clients from diverse cultural backgrounds. Must be patient, respectful, and empathetic with clients acting professionally at all times. Have basic understanding of changing weather patterns. Must have previous experience as a hotel animator. Must have an outgoing personality.

Method of Application:

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