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Head of Digital Engineering
Job Type: Full Time Qualification: BA/BSc/HND, MBA/MSc/MA, Professional Certificate Job Field: ICT / Computer Job Ref. No: JHUB 002
Role Purpose
The Head of Digital Engineering is responsible for providing strategic and operational leadership for the Digital Engineering function within Jhub SEZ Limited, overseeing software engineering and development, RPA and automation, core platform engineering, and technical support. The role is accountable for the design, development, delivery, reliability, scalability and continuous improvement of technology solutions, while ensuring that engineering capabilities are aligned to business and customer needs. The role will work closely with other transformation functions to translate opportunities into commercially viable digital products and services, while driving the translation of technology capabilities into sustainable, revenue-generating solutions.
Academic Background & Relevant Qualifications
Minimum 8 years’ experience in software engineering, digital technology, technology transformation or a related field, including leadership experience. Bachelor’s degree in Computer Science, Software Engineering, Information Technology, Computer Engineering or a related technical field. Master’s degree in Technology, Computer Science, Business Administration or a related field will be an added advantage. Relevant professional certifications in technology, software engineering, cloud computing, DevOps, project management or related areas will be an added advantage. Proven experience leading engineering and technology capabilities, developing and executing technology strategies, and scaling digital products, platforms or solutions. Experience managing complex technology environments, budgets, vendors and strategic partnerships, with exposure to technology-enabled commercial initiatives and engagement with senior stakeholders.
Quality Assurance Analyst
Job Type: Full Time Qualification: BA/BSc/HND, Diploma, Professional Certificate Experience: 5 years Location: Nairobi Job Field: Insurance Job Ref. No: JLIL 430
Role Purpose
The role holder will ensure the delivery of superior customer experience by monitoring, evaluating, and enhancing service quality across customer touchpoints, processes, and interactions. The role holder will also aim to drive continuous improvement in customer satisfaction and operational efficiency by leveraging data-driven insights and best practices.
Academic Background & Relevant Qualifications
Bachelor’s degree in Insurance, Finance, Business or any other related course. Diploma in Insurance. Certifications in QA methodologies, customer experience, or design thinking are an added advantage. Minimum of 5 years in call centre and service centre operations, with a focus on quality assurance and customer experience. Proven track record in analysing customer feedback and implementing impactful process improvements. Experience in driving customer excellence initiatives in the insurance industry is preferred.
Method of Application
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