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Ensure staff collaboration to deliver exceptional service and meet guest requirements efficiently. Monitor team grooming and attire standards, addressing any deviations promptly. Perform opening and closing duties, including supply preparation, equipment sanitation, securing premises, and organizing storage areas with adherence to FIFO protocols. Conduct scheduled inventories, restock essential supplies, and submit requisitions as needed. Oversee dining areas for seating availability, service quality, guest safety, and well-being. Initiate maintenance work orders for necessary repairs. Support management in recruitment, training, scheduling, performance evaluations, employee counseling, disciplinary actions, motivation, and coaching, while serving as a primary
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🎯 Responsabilités We seek a Guest Service Expert to deliver exceptional, memorable experiences that transcend standard hospitality. This role goes beyond serving meals—it’s about crafting moments that linger long after the bill is paid, ensuring every guest interaction feels seamless and extraordinary. From table setu
🧠Profil recherché We’re seeking a Guest Service Expert to deliver exceptional hospitality experiences that extend far beyond mere dining. Your role will focus on crafting unforgettable moments for guests through attentive service, seamless coordination, and meticulous attention to detail—ensuring every interaction fe
🎯 Responsabilités We are seeking a Guest Service Expert to join our team at JW Marriott in Kigali, Rwanda, where the focus is on crafting unforgettable dining experiences that extend beyond exceptional food and beverages. In this role, you will proactively deliver a variety of services to ensure guests leave with last
🧠Profil recherché Our role extends beyond simply serving meals—we craft unforgettable experiences centered on exceptional food and beverages. As a Guest Service Expert, you will proactively deliver a comprehensive range of services to enhance guest satisfaction, from table setup and kitchen coordination to direct gue