CO

Customer Service Agent

Confidential Company
📍 Dakar 🇸🇳CDI🗓️ 3 days ago

Job Description

Dakar
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Main responsibilities:

  • Receive and process customer inquiries (via phone and email);
  • Optimize communication and relationships with various stakeholders;
  • Report, follow up, document and take action to resolve all ongoing issues until they are resolved;

Autres informations

  • Inform customers on products and services offered;
  • Perform data entry;

Responsabilités

  • Perform any other duties as assigned by the immediate supervisor or related to the position.

Required profile for job ad : Customer Service Agent

  • Excellent English

Expérience

  • Minimum 1 year experience in customer service

Excellent listening and communication skills

  • Positive attitude and professional work ethic
  • Interpersonal skills, tact, diplomacy and politeness
  • Sense of responsibility and discretion
  • Autonomy and resourcefulness.
  • Schedule flexibility

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Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

  • Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
  • Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
  • Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
  • Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
  • Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
  • A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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