Revenue Recovery and Sales Specialist

Sales and Recovery Agents are responsible for pursuing outstanding debts, negotiating repayment plans with debtors, and ensuring timely collections while maintaining compliance with regulatory standards. They utilize strong interpersonal and communication skills to engage with customers, resolve disputes, and document interactions accurately. Additionally, they adhere to company policies and legal guidelines to minimize risk and maximize recovery rates. Proficiency in CRM systems, data entry, and basic financial calculations is required, along with the ability to work independently and meet performance targets. A high school diploma or equivalent is typically necessary, and prior experience in collections, customer service, or a related field is preferred. Tugende Rubaga, Male, Jinja, and Minyan are key locations where the successful candidate will demonstrate exceptional performance and adaptability. The ideal applicant must possess robust problem-solving abilities, strong interpersonal skills, and a proven track record in managing diverse teams under dynamic conditions. Responsibilities include spearheading strategic initiatives, fostering collaborative relationships with stakeholders, and ensuring seamless execution of operational plans to drive organizational growth. Additionally, the role demands meticulous attention to detail, adherence to deadlines, and the capacity to thrive in fast-paced environments while maintaining high standards of professionalism and accountability. We seek a highly skilled Professional Services candidate to join our team, offering expertise in delivering client-centric solutions. The ideal individual will possess a proven track record in project management, client engagement, and technical implementation. Key responsibilities include collaborating with cross-functional teams to design and deploy tailored service offerings, ensuring alignment with client objectives and business goals. Additionally, the role requires strong analytical abilities to assess client needs, identify opportunities for service enhancement, and propose strategic recommendations. A minimum of five years of experience in a professional services capacity is mandatory, along with exceptional communication and interpersonal skills to foster lasting client relationships. Proficiency in CRM systems and project management tools is highly advantageous. Sales, retail, business operations, and customer service professionals play integral roles in driving organizational success through revenue generation, operational efficiency, and client satisfaction. These positions require individuals with a keen understanding of market dynamics, strong interpersonal skills, and the ability to manage processes seamlessly while delivering exceptional service. Responsibilities typically include cultivating customer relationships, optimizing sales strategies, overseeing daily business activities, and ensuring seamless retail operations. Candidates must demonstrate proficiency in communication, problem-solving, and adaptability to meet evolving business demands and customer needs. Paragraph: We are currently seeking applications for the positions of Sales and Recovery Agents, reporting directly to the Branch Executive. The application window will be open from August 3rd through August 30th, 2026. Successful candidates will be assigned to Sales Agent roles in Rub aga and Male, while Recovery Agent positions will be based in Jinja and Minyan. Eugene empowers informal sector entrepreneurs to elevate their economic standing through asset finance, cutting-edge technology, and a client-focused approach. Our core asset finance solutions encompass medical and life insurance, specialized training, essential safety equipment, and digital credit profiles, alongside competitively priced financing options tailored for SMEs. By fostering clients’ financial growth and establishing verifiable digital records of accountability, we cultivate a sustainable ecosystem where MSMEs can flourish and achieve lasting success. Eugene is addressing Africa’s credit gap for small businesses by empowering informal entrepreneurs to: 1) acquire income-generating assets, 2) establish a verifiable digital credit history, and 3) unlock future growth opportunities through its digital platform. The platform offers benefits such as discounts, smartphones, e-commerce access, and flexible credit lines. With a client base exceeding 70,000 and a workforce of hundreds, Eugene operates branches across Uganda and Kenya to serve its growing network. As a Sales Agent, your pivotal role involves driving revenue generation and cultivating robust client relationships. Your core responsibility encompasses promoting and selling our products/services to both prospective and current customers, uncovering sales opportunities, and consistently meeting objectives to contribute to our organization’s expansion. Oversee the development and implementation of strategic initiatives to drive business growth and enhance operational efficiency. Lead cross-functional teams to ensure alignment with organizational objectives, fostering collaboration and accountability. Monitor key performance indicators to assess project progress and identify areas for improvement, providing data-driven insights to senior leadership. Develop and maintain comprehensive project plans, including timelines, budgets, and resource allocation, while ensuring adherence to established policies and procedures. Facilitate communication between departments to streamline workflows and mitigate potential risks. Act as a mentor to junior staff, offering guidance and support to cultivate talent and enhance team performance. Ensure compliance with industry regulations and internal standards to maintain the highest level of professional integrity. Drive and execute strategic sales initiatives to consistently achieve or surpass established sales targets. Collaborate closely with the branch executive, account managers, and other branch personnel to deploy targeted activities designed to enhance demand for Eugene’s offerings. Establish and nurture meaningful connections with both prospective and current clients by leveraging clear communication and prompt issue resolution. Develop and sustain strong partnerships with clients as well as community leaders to gain insight into their financial objectives, subsequently proposing customized solutions that align with their unique needs. Demonstrate comprehensive expertise in the company’s product offerings and the associated sales and credit processes, enabling effective communication and acquisition of leases for prospective customers. Spearhead lead generation initiatives by proactively seeking out new business prospects through strategic networking, active participation in community events, targeted outreach campaigns, and direct client engagement via calls and industry gatherings, while simultaneously educating prospective clients and the broader community about Eugene’s innovative solutions. Stay abreast of evolving market dynamics, competitive movements, and consumer preferences within the designated territory, adapting sales tactics to align with these insights. Collaborate with the Marketing team to conduct comprehensive market research, including comparative analysis and data-driven observations, to enhance Eugene’s sales effectiveness. Maintain precise documentation of sales activities, customer engagements, and projections through CRM software. Compile and present periodic sales reports and forecasts to branch executives and senior leadership as needed. Coordinate with the branch executive, account managers, and other branch personnel to execute initiatives designed to enhance the demand for Eugene’s products and services. Partner with the marketing team to craft customized strategies designed to engage and attract prospective clients within the local community. Engage the branch executive by identifying and addressing specific needs that, if resolved, would significantly enhance sales performance.

Expérience

• Bachelor’s degree in a relevant field or equivalent professional experience.
• Minimum 3 years of experience in the industry or a closely related role.
• Proficiency in industry-specific software, tools, or methodologies.
• Strong analytical and problem-solving abilities.

Excellent written and verbal communication skills.

• Demonstrated leadership or project management capabilities.
• Ability to work independently and collaboratively in a team environment.
• Familiarity with industry regulations, standards, or best practices.
• Strong organizational skills with meticulous attention to detail.
• Commitment to continuous learning and professional development. Holding qualifications equivalent to RACE or higher, along with prior experience in sales, customer service, or a closely related domain, is required.
• Exceptional abilities in communication, negotiation, and presentation Goal-oriented professional with a strong history of consistently surpassing sales objectives. A proactive individual who demonstrates enthusiasm and a constructive outlook in all professional endeavors. Demonstrated skill in cultivating strong customer relationships and fostering mutual trust through effective communication and interpersonal engagement. Demonstrates proficiency in utilizing Microsoft Office suite, including MS Word and MS Excel. Exhibits exceptional communication and interpersonal abilities. A competitive compensation package featuring a performance-driven commission structure is provided. Interested candidates who satisfy the aforementioned qualifications are invited to submit their application via the provided link. As a Recovery Agent, your primary responsibility will involve overseeing a variety of debt recovery cases, with the goal of collecting outstanding balances promptly and effectively. Collaboration with clients will be essential to negotiate feasible payment arrangements and address any discrepancies, all while ensuring strict compliance with regulatory standards and company protocols. Additionally, you will serve as a liaison between clients and the head office recovery team to streamline communication and facilitate resolution. This role plays a pivotal part in sustaining strong customer relationships while driving Eugene’s financial objectives forward. The ideal candidate will embody and champion Eugene’s Core Values, which include Integrity, Empathy, Solutions-Oriented thinking, collaboration, and continuous personal and professional growth. Oversee a designated caseload with diligence, prioritizing the prompt and professional collection of delinquent accounts to optimize financial recovery outcomes. Demand notices are issued to clients with overdue outstanding payments. Responsible for seizing and securing all designated assets while providing continuous, up-to-date progress reports. Prepare and submit consistent reports detailing the progress and current status of recovery cases. Act as a proactive intermediary between internal departments and external partners, including legal teams and headquarters recovery units, to streamline debt recovery processes and ensure prompt escalation of cases as needed. Maintain precise and up-to-date records of all communications while addressing and resolving customer complaints or disputes with professionalism and efficiency.
• Oversee payment schedules to verify compliance and initiate corrective measures for any deviations, following established guidelines. Evaluate the client’s payment history and propose strategic actions to expedite recovery efforts, while strictly adhering to established asset recovery protocols to ensure full compliance. Preferred candidates will have prior experience in debt recovery, credit control, or a related field.
• Demonstrates exceptional ability to communicate clearly and persuasively, along with strong aptitude for negotiation. Possesses a comprehensive understanding of applicable debt recovery legislation and industry best practices. Excellent written and verbal communication skills are essential, along with a proven ability to negotiate with confidence and clarity. Demonstrates exceptional skill in managing delicate circumstances with discretion and professionalism. Demonstrates strong proficiency in utilizing Microsoft Office Suite or comparable software applications. Our compensation package features a competitive base salary paired with a compelling performance-driven commission plan.

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