Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
About the role: BURN is looking for an Agent Care Officer who will be responsible for providing support and assistance to agents or representatives ensuring that agents have the necessary resources, guidance, and well-being support to effectively carry out their roles and provide exceptional customer service. Duties and Responsibilities Daily agent network management including calls to agents – interface for sales operations reconciliation and commercial. Engage agents directly on performance data from sales ops- feedback collection and agent tickets. Manage PJP (Personal Journey Plan) per Agent and TSM (Territory Sales Manager) leading to keep or disable the action. Planning of trade activities with agents, TL and TSM Daily agent training and mentoring through calls. Prospect management Agent quality and recruitment checklist Support sales target Daily/Weekly feedback report to Tl, TSM, Country lead Skills and Experience Advanced fluency in English, both written and spoken. Advanced Excel data skills – All countries Effective communicator Efficient planner and collaborator University degree in business administration, international development, Marketing, Economics, or other areas relevant to the sales field. At least 1 year’s work experience in sales. Behave Ethically: Understand ethical behaviour and business practices and ensure that your own behaviour and the behaviour of others are consistent with these standards and align with the values of the organization. Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques. Creativity/Innovation: Develop new and unique ways to improve the organization’s operations and create new opportunities. Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. Lead: Positively influence others to achieve results that are in the organization’s best interest. Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and, in the organization’s, best interests. Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities. Plan: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results. Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem. Qualified Female Candidates encouraged to Apply BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).
---
**
[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]
Get seen by recruiters
Publish your CV on the Candidates page — the place recruiters browse directly to find profiles like yours.
See the Candidates pageYou are recruiting?
Find candidates on TAF4ALLStand out with a professional CV and a personalized cover letter generated by AI in 3 minutes.
Real offers from Canadian employers who are explicitly looking for candidates outside Canada. No agency, no fees — you apply yourself.
Always tailor your CV to mirror the language used in the job description for BURN. If you meet the key requirement of Excel, place it prominently near the top of your profile. This immediate alignment shows you understand their specific needs.
International NGO — NGO recruiters read your cover letter to assess your understanding of the humanitarian mission, not just technical skills. Show you know the country field context and the specific challenges of this sector.
Targeted application — Align your CV to this offer's exact keywords and back every claimed skill with a concrete example. A cover letter showing you understand the specific challenges of this role consistently makes the difference.
🎯 Make your application ATS-ready
ATS (Applicant Tracking Systems) are the software recruiters use to automatically filter CVs before any human reads them. Our CV builder is specifically designed to pass these filters — and it takes under 3 minutes.
Create my ATS CV →Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
BURN recrute un Agent Care Officer pour apporter un soutien et une assistance à ses agents ou représentants. Ce poste garantit que les agents disposent des ressources, des conseils et du soutien nécessaires pour mener à bien leurs missions et offrir un service client exceptionnel. Responsabilités : Gestion quotidienne
🎯 Responsabilités Duties Responsibilities Handle customer calls courteously and professionally. Provide accurate information about products and services. Gather, verify, and communicate customer information effectively. Show empathy and provide personalized customer service when needed
🎯 Responsabilités Duties Responsibilities Handle customer calls courteously and professionally. Provide accurate information about products and services. Gather, verify, and communicate customer information effectively. Show empathy and provide personalized customer service when needed
🎯 Responsabilités Duties Responsibilities Handle customer calls courteously and professionally. Provide accurate information about products and services. Gather, verify, and communicate customer information effectively. Show empathy and provide personalized customer service when needed