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At Openly, our mission is to deliver exceptional joy to guests by anticipating their dreams and crafting personalized experiences with creativity, precision, warmth, and empathy. Set within a breathtaking rainforest and a thriving tea plantation in Rwanda, Openly Jungle House is an enchanting eco-retreat where guests can immerse themselves in unforgettable adventures. Our unique blend of African hospitality and meticulous service ensures each stay exceeds expectations, whether through bespoke excursions, intimate private events, or thoughtful local insights. We don’t merely operate within our environment—we actively contribute to its preservation, engaging in sustainable practices that benefit both the community and the landscape. This role involves curating and overseeing personalized experiences for guests, coordinating with internal teams and external partners to deliver seamless, high-quality activities and services. You will serve as the primary point of
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🎯 Responsabilités At Openly, our purpose is to craft unforgettable moments of joy for guests through anticipation, creativity, precision, empathy, and warmth. Every aspect of a guest’s stay is thoughtfully tailored to fulfill their dreams and desires. With a sophisticated yet refreshingly unpretentious ambiance and a
💼 Expérience At Openly, our mission is to craft unforgettable joy for guests by blending anticipation, creativity, precision, empathy, and warmth into every interaction. We personalize each aspect of their stay to fulfill their deepest desires, delivering experiences that surpass expectations in an environment that is
🧠Profil recherché Job Summary 1. Provide professional, timely, and high quality customer service by responding to customer inquiries and resolving complaints effectively. Communicate fluently with customers, suppliers, and internal teams in both English and French. Maintain accurate customer records and prepare repor
🎯 Responsabilités Our Guest Experience Experts play a pivotal role in crafting exceptional stays for our guests, going beyond routine check ins and check outs to create truly unforgettable experiences. They proactively deliver a broad spectrum of services, guiding guests throughout their visit with personalized attent