SI

Customer Service/Relations

Sibs Media
📍 LusakaCDI🗓️ 1 day ago

Job Description

Lusaka
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Responsabilités

Accueillir et prendre en charge les clients qui se présentent au bureau de manière professionnelle et chaleureuse. Répondre aux demandes des clients et convertir les clients potentiels en ventes. Préparer des devis et assurer le suivi auprès des clients potentiels. Promouvoir les produits et services de l'entreprise. Établir et entretenir des relations solides et durables avec les clients. Créer du contenu engageant pour les plateformes de médias sociaux de l'entreprise. Prendre des photos et des vidéos à des fins de marketing et de promotion. Rédiger des publications claires et engageantes pour les médias sociaux. Développer et mettre en œuvre des idées, campagnes et stratégies marketing. Coordonner les commandes des clients, de la demande à la réalisation. Fournir un excellent service après-vente. Aider à développer la présence en ligne, la clientèle et les ventes de l'entreprise. Effectuer d'autres tâches de service à la clientèle et de marketing assignées par la direction.

Compétences et qualités requises

Le candidat idéal doit posséder : d'excellentes compétences en communication et en relations interpersonnelles. De solides compétences en service à la clientèle et en vente. La capacité de créer du contenu engageant, y compris des photos, des vidéos et des publications écrites. Un esprit créatif et la capacité de développer des idées et des campagnes marketing efficaces. Une bonne maîtrise de l'informatique. De solides compétences en organisation et en coordination des commandes. Une attitude professionnelle, amicale et axée sur le client. La capacité de travailler de manière autonome et en équipe. La motivation personnelle et une approche orientée vers les résultats.

Expérience

Une expérience préalable dans le service à la clientèle, la vente ou le marketing sera un atout. Expérience dans la gestion ou le développement de pages de médias sociaux. Les candidats ayant des pages de médias sociaux, des campagnes ou des portfolios pertinents sont encouragés à fournir des liens vers leurs travaux.

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In your cover letter, show how you've met les compétences demandées dans l'annonce by mentioning a specific win or metric. For Sibs Media, research their local market—then subtly link your experience to their challenges. This proves you’re both capable and culturally aware.

Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.

Prospecting and results — Your new clients acquired and conversion rate are your strongest arguments. Show your detailed knowledge of local distributors and key players.

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Career advice powered by Taf4All

Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

  • Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
  • Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
  • Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
  • Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
  • Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
  • A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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