Mortgage Financing Relationship Manager

Localisation

Relationship Manager; Mortgage Financing (1 Position(s)) Job Location : Northern Zone Job Purpose: Responsible for expanding the Mortgage financing portfolio and positioning the product competitively within the market. Manages end-to-end relationships with key stakeholders. Delivers mortgage training and coaching to the sales team. Designs and implements sales strategies to ensure seamless execution and portfolio growth across the network. Main Responsibilities:

Drive mortgage sales performance by actively promoting and integrating mortgage solutions throughout the network, fostering a strong mortgage-focused culture. Conduct in-depth evaluations of mortgage credit applications that exceed the delegated authority thresholds of Relationship Officers within branch offices, subsequently formulating well-reasoned recommendations to facilitate informed decision-making. As the primary strategist for expanding the Mortgage segment, you will spearhead initiatives to cultivate growth by actively engaging with branch sales teams and managers, fostering collaboration, and amplifying the business’s presence across the network. Actively enhance the capabilities of branch sales teams by delivering continuous training, coaching, and assistance, ensuring high-quality credit applications and sustained business expansion. Monitor mortgage performance diligently to verify adherence to branch targets and ensure operational objectives are consistently fulfilled. Conduct comprehensive evaluations of client feedback, market intelligence, and insights gathered from workshops or focus groups, alongside an analysis of product design and performance, to determine whether modifications, redesigns, or a full re-launch are warranted. Deliver consistently high levels of customer satisfaction for the Mortgage loan by offering precise, tailored advice that aligns with each customer’s specific expectations. Demonstrate strong leadership by serving as a proactive change advocate and exemplary role model for both Relationship Managers and the Branch network. Establish, maintain, and nurture robust relationships with critical stakeholders in the Mortgage Financing sector, including Real Estate developers and key officials, ensuring alignment and collaboration across all interactions. Maintain stringent compliance standards to uphold the integrity of the loan portfolio by thoroughly grasping the loan book, credit policy, and operational procedures employed by Relationship Managers. Maintain current knowledge of policies, procedures, and market trends related to all bank products and services while demonstrating the flexibility to adjust to evolving technological advancements and increasing customer expectations. Knowledge and Skills:

• Proficiency in Microsoft Office Suite, including Excel, Word, Publisher, and Vision, is required. Adaptability, fostering collaborative working relationships, mentoring, ongoing professional development, driving team achievements, prioritizing customer satisfaction, embracing innovation, strategic planning and organization, and upholding high work standards are essential qualities and responsibilities.
• Knowledge of the latest market trends
• Understanding of mortgage regulations
• Excellent communication and listening skills.
• Confidence and presentation skills.
• Problem solving skills. Demonstrates a solid grasp of financial and banking products, along with a keen interest in market dynamics and financial systems. Demonstrates exceptional skill in distilling and communicating intricate concepts in a clear, accessible manner.
• Sales and negotiation skills
• Credit and analytics skills.

Relationship management skills. Qualifications and Experience:

Expérience

• Bachelor’s degree in business related studies With a minimum of four years of experience in banking operations—including at least three years in Relationship Management or Portfolio Management—you will bring valuable expertise to our team. NMB Bank Plc is an Equal Opportunity Employer dedicated to fostering diversity and maintaining a gender-balanced workforce. We particularly encourage applications from women and individuals with disabilities. Please note that NMB Bank Plc does not require any payment of fees throughout the application or recruitment process. Should you encounter any requests for payment, kindly disregard them. Only candidates selected for further consideration will be

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