Academic Program Manager, Online Engineering Certificates – CMU Africa

Carnegie Mellon University, a prestigious private research institution recognized globally for its transformative work in education and innovation, is known for fostering breakthroughs in brain science, technology, creative arts, and beyond. As a pioneer in shaping the future, CMU’s African campus—Carnegie Mellon University Africa (CMU-Africa), headquartered in Kigali, Rwanda—has been advancing engineering, technology, and research across the continent since its establishment in 2011. Through initiatives like the Center for Inclusive Digital Transformation of Africa (The Center) and the African Engineering and Technology Network (AFROTC), CMU-Africa collaborates with leading universities, governments, industries, and strategic partners to enhance engineering education, research, innovation, and entrepreneurship across Africa. We are seeking a detail-oriented, collaborative, and service-focused Program Manager to oversee the operational delivery, expansion, and enhancement of The Center’s Online Certificate Programs. Partnering closely with the Associate Director of Teaching & Learning, this role serves as the central operational lead for a diverse portfolio of online certificate programs designed to address urgent digital skills and talent gaps across Africa. The position supports the entire learner journey—from identifying skills needs and developing courses to recruiting participants, managing admissions, providing learner support, ensuring credential completion, and engaging stakeholders. The ideal candidate will help coordinate an expanding array of short online courses, modules, and workshops aimed at equipping learners with high-demand technical skills and supporting their career progression in the digital economy. This role demands exceptional program coordination abilities, meticulous attention to detail, a dedication to learner success, and the capacity to collaborate effectively with faculty, learners, industry partners, government stakeholders, AFROTC institutions, and internal teams. Responsibilities include: managing the day-to-day operations and implementation of online certificate programs; collaborating with the Associate Director to engage employers, government agencies, AFROTC institutions, and partners in identifying emerging skills needs and maintaining the relevance of the certificate offerings; supporting the development, launch, review, and continuous improvement of scalable, employer-aligned credentials that meet technology talent development needs; coordinating recruitment and outreach efforts with industry partners, NGOs, and AFROTC institutions to meet enrollment targets and enhance program visibility; partnering with marketing and communications teams to strengthen program branding, learner outreach, and the accuracy of public-facing content; overseeing admissions processes, including application management, communications, review coordination, selection, enrollment tracking, and learner onboarding; coordinating with

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