Multiple Employment Opportunities

FRONT OFFICE PORTER Location: Mika Hotels, Lusaka Mika Convention Center A dynamic and enthusiastic professional is sought to join our team, bringing a polished and courteous demeanor to every interaction. Front Office Porter To become part of our Front Office team, the ideal candidate will deliver outstanding guest service by managing luggage, guiding visitors, and ensuring a seamless arrival and departure process. Key Responsibilities Upon guests’ arrival, receive them warmly and provide support with their luggage. Upon guests’ arrival, escort them courteously to their designated rooms while providing a detailed overview of the room’s features and the hotel’s available amenities. Provide luggage assistance to guests throughout the check-in and check-out processes. Deliver comprehensive guidance and details to guests regarding the hotel’s facilities and surrounding points of interest. Maintain cleanliness and organization within the lobby, entrance, and luggage storage areas. Collaborate effectively with the Front Office team to facilitate timely and efficient guest service. Provide support in the receipt and distribution of guest messages, parcels, and other deliveries. Respond to guest requests in a timely and courteous manner, ensuring interactions reflect a high standard of professionalism. Provide assistance to the Front Office team in executing any additional responsibilities as needed. Minimum Qualifications and Requirements Grade 12 School Certificate. A qualification such as a Certificate or Diploma in Hospitality, Tourism, or a closely related discipline would be highly beneficial. Preferred candidates will have prior experience in a hotel or hospitality setting. Strong interpersonal and communication abilities are essential, with a focus on delivering exceptional customer service. Capable of lifting and transporting luggage with physical fitness and strength. Dependable, trustworthy, and capable of performing tasks with minimal oversight. Demonstrated flexibility to accommodate varying work schedules, including shifts, weekends, and public holidays, as required. Competencies Exceptional ability to engage effectively with others and convey information clearly and persuasively. Customer-focused attitude. Good problem-solving skills. We are seeking an individual who thrives in collaborative environments and maintains an optimistic outlook. Our ideal candidate will demonstrate strong interpersonal skills, foster a supportive team dynamic, and contribute to a productive work atmosphere through their upbeat and proactive approach. Under pressure, the capacity to maintain composure and focus is essential. BARMAN Location: Mika Hotels , Lusaka Mika Convention Center seeks qualified, motivated, and customer-focused candidates to apply for the position of Barman The ideal candidate will prepare and serve beverages while providing exceptional customer service and upholding rigorous hygiene and professional standards in the bar environment. Key Responsibilities Prepare and distribute both alcoholic and non-alcoholic beverages, strictly adhering to approved recipes and established service protocols. Greet patrons warmly while delivering courteous, prompt, and expert service. Ensure the bar area, equipment, and glassware are consistently clean, well-organized, and properly maintained. Oversee inventory levels diligently and promptly escalate any shortages to the Bar Supervisor or Food and Beverage Manager as needed. Properly manage the storage and handling of beverages to maintain quality and safety standards. Accurately process customer orders through the Point of Sale (POS) system. Process payments using various methods, including cash, while strictly adhering to established company guidelines and protocols. Confirm the legal drinking age of guests, as required, ensuring compliance with age verification regulations. Adhere strictly to all established health, safety, and hygiene protocols and standards. Provide support in conducting stocktaking and managing inventory control. Minimum Qualifications and Requirements Grade 12 School Certificate. A Certificate or Diploma in Food and Beverage Service, Hospitality Management, or a related discipline is required. A minimum of one year of hands-on experience as a Barman or Bartender within a hotel, restaurant, or comparable hospitality setting is required. Professional Rewrite: Experience with beverage preparation, encompassing cocktails, wines, spirits, and bar operations, is required. Proficiency in operating a Point of Sale (POS) system is beneficial. Provides outstanding customer service and demonstrates exceptional communication abilities. A demonstrated flexibility to accommodate varied work schedules, including shifts, weekends, and public holidays, is required. Competencies Proven ability to collaborate effectively with diverse teams and stakeholders through clear, professional communication. Ensure meticulous attention to detail and maintain a high level of accuracy in all tasks. The role requires exceptional organizational abilities and strong time management capabilities. Maintains the highest standards of ethical conduct and professional behavior at all times. Proven capacity to handle multiple tasks simultaneously within a high-velocity work setting.

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