PA
Customer Acquisition Officer at Pahappa Limited
Full-Timeil y a 21 jours
Job Description
Uganda
Full-Time
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Our client, a reputable Bank, is looking for competent candidates to fill the available position below: Customer Service Executive.
Job Summary As a Customer Service Executive, you will play a vital role in providing exceptional customer service and ensuring customer satisfaction. You will be responsible for handling incoming calls, outbound calls, and social media platforms, responding to customer inquiries, resolving issues, and providing accurate information about bank services.
Responsibilities or Duties
Handle incoming calls from customers and provide prompt and efficient assistance
Answer customer inquiries regarding bank services
Resolve customer complaints or concerns in a professional and courteous manner
Update customer information in the database and maintain accurate records
Collaborate with other team members to ensure customer satisfaction and meet performance goals
Follow company policies and procedures to provide consistent and high-quality service
Any other duties that may be assignedQualifications or Requirements
A degree in Business from a recognized University
This opportunity is intended for entry-level candidates
This opportunity is intended for candidates aged 25 years and below
Attention to detail and a high level of accuracy in record-keeping and documentation
Excellent communication skills, both verbal and written
Strong problem-solving skills and ability to handle difficult customers
Ability to multitask and work in a fast-paced environment
Proficient in computer systems and software applications
Strong analytical and problem-solving skills, with the ability to understand complex bank policies and explain them clearly to clients
Ability to cross-sell and up-sellExperience Needed Previous experience in a customer service or
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Expert Application Advice
When applying to Pahappa Limited, highlight how your sales experience meets their les compétences demandées dans l'annonce directly. Tailor your CV with one concrete example—like exceeding targets or managing key accounts—to show you’re ready from day one. This small effort proves your commitment.
Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.
Prospecting and results — Your new clients acquired and conversion rate are your strongest arguments. Show your detailed knowledge of local distributors and key players.
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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- •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.