Radiology Diagnostic Imaging – Center Manager

Job Description : Diagnostic Radiology Center Manager Location : Kitwe, Zambia Reports To : Board of Directors / Chief Medical Officer Position Type : Full-time, Permanent Job Purpose The Diagnostic Radiology Center Manager is responsible for the overall operational, financial, and administrative management of the radiology center. This role ensures the delivery of high-quality diagnostic imaging services (such as X-ray, Ultrasound, CT, and MRI) while maintaining strict regulatory compliance, optimizing patient workflows, and driving the strategic growth of the center in the Zambian healthcare market. KEY RESPONSIBILITIES 1. Operations & Patient Workflow Management – Oversee daily center operations to ensure optimal patient throughput and minimal wait times. – Implement and maintain efficient workflows for patient registration, scheduling, imaging, and report dispatch. – Manage the Radiology Information System (RIS) and Picture Archiving and Communication System (PACS) to guarantee seamless data handling. – Ensure the center maintains a clean, safe, and patient-friendly environment. 2. Financial Management & Business Growth – Develop, manage, and monitor the center’s annual operating budget. – Oversee billing processes, cash management, and reconciliation, ensuring leakages are minimized. – Formulate and execute marketing strategies to build strong referral networks with local hospitals, private clinics, and general practitioners across Zambia. – Analyze key performance indicators (KPIs) such as patient volume, revenue per modality, and operating costs to drive profitability. 3. Human Resource Leadership – Lead, mentor, and manage a multidisciplinary team including Radiographers, Sonographers, Radiologists, nurses, and administrative staff. – Design and manage staff duty rosters to ensure adequate coverage and compliance with local labor laws. – Conduct regular performance appraisals and identify continuous professional development (CPD) opportunities for clinical staff. 4. Regulatory Compliance & Quality Assurance – Ensure total compliance with the Radiation Protection Authority (RPA) of Zambia guidelines and licensing requirements. – Maintain alignment with the Health Professions Council of Zambia (HPCZ) and the Ministry of Health regulations. – Oversee rigorous Quality Assurance (QA) and Quality Control (QC) programs for all radiation and imaging equipment. – Enforce strict radiation safety protocols (ALARA principle) for both patients and staff. 5. Supply Chain & Equipment Maintenance – Manage relationships with equipment vendors (e.g., GE, Siemens, Philips) and oversee Planned Preventive Maintenance (PPM) contracts to minimize machine downtime. – Supervise the procurement and inventory control of radiology consumables (e.g., contrast media, films, syringes). Required Qualifications & Experience Education: – Bachelor’s degree in Radiography, Diagnostic Imaging, Healthcare Administration, Business Administration, or a related field. – An MBA or a Master’s degree in Healthcare Management will be a distinct advantage. Experience: Minimum of 5 years of progressive experience in a healthcare management or supervisory role. Direct experience managing a diagnostic imaging facility or a major hospital radiology department is highly preferred. If from a clinical background, must be registered and hold a valid practising license from the Health Professions Council of Zambia (HPCZ) or the Radiation Protection Authority (RPA). Core Competencies & Skills – Market Knowledge: Solid understanding of the Zambian healthcare landscape, including private insurance dynamics (NHIMA and private providers) and medical referral systems. – Technical Savvy: Strong familiarity with modern radiology modalities (Digital X-Ray, Ultrasound, CT, MRI) and IT systems (RIS/PACS). – Leadership: Proven ability to manage diverse teams, resolve conflicts, and foster a collaborative work culture. – Communication: Excellent verbal and written communication skills for interacting with patients, corporate clients, medical professionals, and regulatory bodies.

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