Radiology Imaging Center Operations Manager

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Job Description : Diagnostic Radiology Center Manager Location : Kitwe, Zambia Reports To : Board of Directors / Chief Medical Officer The Board of Directors and Chief Medical Officer are responsible for establishing strategic direction, ensuring ethical governance, and overseeing organizational performance. They play a pivotal role in setting high-level policies, making critical decisions, and safeguarding stakeholder interests. Additionally, they collaborate with executive leadership to drive sustainable growth, maintain compliance with regulatory standards, and uphold the organization’s mission and vision. The Chief Medical Officer, in particular, provides expert oversight of clinical operations, advises on medical policies, and ensures the delivery of high-quality patient care. Together, these roles are essential to fostering long-term success, innovation, and accountability within the organization. Position Type : Full-time, Permanent Job Purpose The Diagnostic Radiology Center Manager oversees all operational, financial, and administrative functions of the radiology center, ensuring the provision of high-quality diagnostic imaging services—including X-ray, Ultrasound, CT, and MRI—while adhering to stringent regulatory standards. The role focuses on enhancing patient workflow efficiency and fostering strategic expansion within the Zambian healthcare sector. KEY RESPONSIBILITIES Operations & Patient Workflow Management involves overseeing and optimizing the daily processes that ensure seamless patient care delivery. This role requires a keen understanding of healthcare operations, including scheduling, resource allocation, and patient flow coordination. Responsibilities include monitoring operational efficiency, identifying bottlenecks, and implementing solutions to enhance productivity and patient satisfaction. Strong organizational skills, attention to detail, and the ability to collaborate with cross-functional teams are essential. Additionally, experience with healthcare management systems and a commitment to maintaining compliance with regulatory standards are required. – Responsible for managing day-to-day center operations to maintain efficient patient flow and reduce wait times. – Develop and sustain optimized workflows for patient registration, appointment scheduling, imaging procedures, and report distribution. Oversee the Radiology Information System (RIS) and Picture Archiving and Communication System (PACS) to ensure uninterrupted and efficient data processing. – Maintain a clean, secure, and patient-centered environment throughout the facility. Financial Management & Business Growth This role is responsible for overseeing financial operations, ensuring fiscal health, and driving strategic growth initiatives. Key responsibilities include budgeting, forecasting, financial reporting, and identifying opportunities to enhance profitability and efficiency. The ideal candidate will possess strong analytical skills, proficiency in financial modeling, and experience in developing scalable business strategies. A deep understanding of market trends, risk assessment, and financial compliance is essential to support sustainable expansion and long-term success. Develop, oversee, and track the center’s annual operating budget to ensure financial efficiency and alignment with strategic goals. Responsibilities include administering billing operations, managing cash flow, and conducting reconciliations to prevent financial discrepancies and optimize revenue integrity. Develop and implement comprehensive marketing strategies aimed at establishing and nurturing robust referral networks with healthcare facilities, including local hospitals, private clinics, and general practitioners throughout Zambia. Analyze critical performance metrics—including patient volume, revenue per modality, and operating costs—to identify opportunities for enhancing financial performance and profitability. 3. Human Resource Leadership Lead, supervise, and provide mentorship to a diverse team comprising Radiographers, Sonographers, Radiologists, nurses, and administrative personnel. Design and oversee employee duty schedules to guarantee sufficient staffing levels while adhering to all applicable local labor regulations. Conduct routine evaluations of clinical staff performance and systematically identify avenues for their ongoing professional development. 4. Ensuring adherence to regulatory standards and maintaining robust quality assurance protocols are integral components of this role. Ensure full adherence to the Radiation Protection Authority (RPA) of Zambia’s established guidelines and licensing mandates throughout all operational activities. Ensure compliance with the stipulated regulations and standards set forth by the Health Professions Council of Zambia (HPCZ) and the Ministry of Health. – Responsible for managing comprehensive Quality Assurance (QA) and Quality Control (QC) programs for all radiation and imaging equipment. Enact stringent radiation safety measures in compliance with the CLARA principle to safeguard both patients and staff. Supply Chain Operations & Equipment Upkeep Responsible for overseeing the end-to-end supply chain process, ensuring timely procurement, efficient distribution, and optimal inventory levels. Additionally, manages the maintenance and upkeep of all equipment to guarantee operational reliability, safety, and compliance with industry standards. This role requires strong analytical skills to identify process improvements, mitigate risks, and enhance overall supply chain performance while maintaining equipment in peak working condition. – Develop and maintain strategic partnerships with leading equipment vendors such as GE, Siemens, and Philips while ensuring the effective execution of Planned Preventive Maintenance (PPM) contracts to reduce machine downtime. Supervise the acquisition and inventory management of radiology consumables, including contrast media, films, and syringes. Required Qualifications & Experience Education: – A bachelor’s degree in Radiography, Diagnostic Imaging, Healthcare Administration, Business Administration, or a related field is required. A Master of Business Administration (MBA) or a Master’s degree in Healthcare Management will provide a significant competitive edge. Experience: With a minimum of five years of progressive experience in healthcare management or a supervisory capacity, you bring valuable expertise to this role. Highly desirable is prior management experience within a diagnostic imaging facility or a large hospital radiology department. Applicants from a clinical background must possess current registration and a valid practicing license issued by either the Health Professions Council of Zambia (HPCZ) or the Radiation Protection Authority (RPA). Core Competencies & Skills Solid understanding of Zambia’s healthcare sector, encompassing both private insurance frameworks—such as AHIMA and private healthcare providers—and the country’s medical referral processes, is essential. Technical Proficiency: Demonstrates comprehensive knowledge of contemporary radiology technologies, including Digital X-Ray, Ultrasound, CT, and MRI, as well as proficiency in associated IT systems, specifically RIS and PACS. – Leadership: Demonstrated expertise in guiding cross-functional teams, mediating disputes, and cultivating a cooperative work environment. Proficient in articulating ideas clearly and effectively, both verbally and in writing, to engage with patients, corporate partners, healthcare providers, and regulatory authorities. How to Apply If you believe you meet the qualifications for this position, kindly submit your curriculum vitae via email. . Pour postuler a cette offre, cliquez sur le bouton "Postuler" afin d'acceder aux coordonnees du recruteur (email et/ou telephone).