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Job Location : Head Office Job Purpose: To facilitate the prompt and precise disbursement of secured retail and wholesale loans in accordance with established credit policies and procedures, while mitigating risk and preserving the quality of the loan portfolio, supporting the Manager in daily unit operations, ensuring dual authorization, and fostering customer satisfaction through adherence to agreed service levels. Main Responsibilities: Ensure the Manager is assisted in maintaining accurate daily logs of disbursements in accordance with the agreed Service Level Agreement (SLA). In the Manager’s absence, you will be responsible for disseminating pending log records to the team while ensuring strict adherence to credit policy and maintaining accuracy throughout the disbursement process. Provide strategic recommendations to Management regarding areas where gaps and arrears exist, highlighting opportunities for improvement to enhance operational efficiency and ensure accuracy within the unit. Ensure that all submitted drawdown requests are thoroughly reviewed and fully completed prior to any disbursement of funds. Develop, increase, and adjust all Overdraft (OD) limits in accordance with credit approvals and customer requests. Review and authorize, at the first level, entries requiring Duo authentication within the unit using the core banking system. Each day, verify that all loan disbursements originating from the business are completed in accordance with the agreed-upon service level agreement (SLA). When the Manager is unavailable, the responsibility includes evaluating all submitted application drawdowns for disbursement and assigning them to appropriate officers. Verify the accuracy of customer data entry in the core banking system and loan management system to facilitate first-level approval processing. Conduct routine evaluations of the current disbursement checklist, identifying gaps or opportunities for enhancement, and provide strategic recommendations to the Manager. We ensure the prompt publication of liquidation amounts received from the collections and SAM teams, thereby maintaining effective management of our non-performing loans (NPLs). Promptly correct accounts that were inaccurately recorded and subsequently approved for adjustment by credit administration, business banking, and consumer banking teams. Promptly report any suspicious transactions, applications, or risk-related events in accordance with established procedures. Coaching junior officers and newly recruited officers from the branch network on the controls and proper validation of credit applications prior to submission for disbursement. Review and capture data necessary for establishing credit card limits following approval from the Credit department. Knowledge and Skills: Professionals must possess a practical grasp of the loan lifecycle, including NMB’s lending policies and the range of loan products offered by the institution. Technical proficiency is required, including advanced skills in Microsoft Excel and familiarity with core banking systems. Proficient in behavioral competencies, including data analysis, time management, teamwork, attention to detail, accuracy, a results-driven mindset, and adaptability. Qualifications and Experience: A bachelor’s degree in Banking, Finance, Commerce, Accounting, Economics, or closely related disciplines is required. A master’s degree in business studies would be considered an additional asset.
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