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Job Summary 1. Provide professional, timely, and high-quality customer service by responding to customer inquiries and resolving complaints effectively. 2. Communicate fluently with customers, suppliers, and internal teams in both English and French. 3. Maintain accurate customer records and prepare reports using Microsoft Excel. 4. Coordinate with internal departments to ensure prompt resolution of customer requests and issues. 5. Build and maintain positive customer relationships to enhance customer satisfaction and loyalty. 6. Monitor customer feedback and recommend improvements to customer service processes. 7. Ensure all customer interactions are handled professionally and in accordance with company policies and service standards. 8. Support the achievement of departmental and organizational objectives through effective communication, teamwork, and continuous improvement. Requirements 1. Bachelor’s degree in Business Administration, Marketing, Customer Service, International Business, or a related field. 2. Minimum of 2 years of experience in customer service, sales support, or a related role. 3. Fluent in both English and French (spoken and written); knowledge of Kinyarwanda is an added advantage. 4. Excellent proficiency in Microsoft Excel, including data analysis, reporting, and spreadsheet management. 5. Strong communication and interpersonal skills with the ability to build positive customer relationships. 6. Excellent problem-solving and conflict resolution skills. 7. Strong organizational and time management skills with the ability to prioritize multiple tasks. 8. High level of accuracy and attention to detail. 9. Ability to work independently and collaboratively in a fast-paced environment. 10. Customer-focused attitude with a commitment to delivering exceptional service. 11. Proficiency in Microsoft Office applications (Word, Excel, Power Point, and Outlook). 12. High level of integrity, professionalism, and confidentiality.
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