SA
Retail Shopkeeper Customer Service Jobs in Rwanda
CDIil y a environ 1 mois
Job Description
Rwanda
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Customer Service Agent- Rwanda
LIPA LATER LTD
Formation / DiplĂ´mes
Lipa Later Limited is a Pan-African financial service provider that offers payment plans for consumers and businesses looking to buy and sell products and services in monthly instalments. About the Role: Reporting to the Head of Customer Success, the CS agent will be part of Lipa Later Customer Service Team and will be responsible for all interactions with our customers in Rwanda and Uganda. He/she is to ensure all of the questions, requests and issues of the customers are answered and solved in a professional way with customer centricity as our main driving force. Reports to: Head of Customer Success Customer Service Agent Responsibilities: Attending to customers issues through inbound calls, social media platforms emails and chats. Customer management Customer retention strategy implementation. Provide product and service information to customers. Product pitches and education on our products to customers. Resolution and escalation of customer’s issues. Contract preparation Partner engagement Upsell & Cross sale products and services. Customer fulfilment and satisfaction Assistance in customer experience initiatives Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Rwanda : Eastern Province Kigali Province Northern Province Southern Province Western Province
2022-05-21
[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]
This offer is no longer available
This position was likely filled. Explore current openings in the same field below.
See active offers🚀 Boost your application
Stand out with a professional CV and a personalized cover letter generated by AI in 3 minutes.
🇨🇦
Canadian employers are also recruiting in Africa
Real offers from Canadian employers who are explicitly looking for candidates outside Canada. No agency, no fees — you apply yourself.
Expert Application Advice
Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.
Prospecting and results — Your new clients acquired and conversion rate are your strongest arguments. Show your detailed knowledge of local distributors and key players.
🎯 Make your application ATS-ready
ATS (Applicant Tracking Systems) are the software recruiters use to automatically filter CVs before any human reads them. Our CV builder is specifically designed to pass these filters — and it takes under 3 minutes.
Create my ATS CV → Career advice powered by Taf4All
Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
- •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
- •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
- •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
- •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
- •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
- •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.