Monitoring & Evaluation (M&E) Officer.

Full time Job Opportunity: M&E Officer Join Circus Zambia! Are you passionate about using data to create meaningful social impact? Do you enjoy turning information into insights that improve programmes and influence decision-making? Are you excited by the opportunity to work for one of Zambia’s leading creative social enterprises? Circus Zambia is looking for a motivated and detail-oriented Monitoring & Evaluation (M&E) Officer to strengthen our monitoring, evaluation and learning systems across the organisation. The M&E Officer’s primary responsibility is to ensure that the impact of Circus Zambia’s programmes is effectively monitored, measured and communicated to support learning, accountability and organisational growth. The successful candidate will work closely with the Programs Manager, Business Manager and project teams to ensure that data informs decision-making and demonstrates the difference Circus Zambia is making in the lives of young people and communities. About Circus Zambia Circus Zambia is an award-winning social enterprise that empowers young people through circus arts, education and entrepreneurship. Based in Lusaka, we provide holistic support to young people from underserved communities, helping them develop confidence, leadership, employability and life skills through creative arts. Alongside our social programmes, Circus Zambia produces high-quality performances and workshops that tour nationally and internationally, creating sustainable income while showcasing Zambian talent on the world stage. Our vision is to inspire young people to become confident, skilled and engaged changemakers in their communities. Key Responsibilities Monitoring, Evaluation and Learning for Social Programs Develop and implement comprehensive Monitoring & Evaluation systems for projects, including logical frameworks (logframes) and M&E plans where required. Work closely with Project Managers to monitor project outputs, outcomes, deliverables and performance indicators. Design and manage data collection tools including surveys, interviews, focus group discussions, observations and pre/post assessments. Develop innovative and efficient digital systems for data collection, storage and management. Analyse quantitative and qualitative data using appropriate statistical methods and software. Produce high-quality monitoring reports and impact reports for project teams and donors. Attend project activities where necessary to monitor implementation and ensure quality data collection. Coordinate with project teams to ensure accurate, timely and consistent monitoring processes. Client Experience and Business Performance Monitoring Collect client feedback following performances, workshops, camps and other activities. Analyse customer satisfaction and prepare event-specific and quarterly reports. Compare event performance across similar activities to identify trends and opportunities for improvement. Monitor business indicators including repeat clients, cancellations, booking trends and client satisfaction. Maintain a central database of client information, bookings, feedback and performance metrics. Collect testimonials and client success stories for reporting and promotional purposes. Explore opportunities to automate feedback collection and reporting systems. Provide strategic recommendations based on data analysis to improve client experience and organisational performance. Monitoring Circus Zambia’s Organisational Impact Maintain and improve Circus Zambia’s participant database. Implement annual organisational impact assessments. Review and strengthen existing monitoring methodologies and tools. Collect and document stories of change and evidence of programme impact. Support organisational learning by presenting findings and recommendations to management and programme teams. General Responsibilities Provide administrative support where required. Attend organisational meetings, trainings and events. Support colleagues across departments during busy periods. Contribute to a collaborative, flexible and innovative organisational culture. Qualifications & Experience Bachelor’s degree in Monitoring & Evaluation, Statistics, Development Studies, Social Sciences or a related field. Minimum of 2 years’ experience in Monitoring & Evaluation, research, project management or data analysis. Experience developing monitoring frameworks, indicators, logframes and data collection tools. Experience collecting and managing both quantitative and qualitative data. Strong report-writing and analytical skills. Excellent organisational and time management skills. Ability to work independently while collaborating effectively within a multidisciplinary team. High attention to detail and commitment to data quality. Passion for youth development, creativity and social impact. Technical Skills The successful candidate should have experience with: KoboToolbox or similar digital data collection platforms. Advanced Microsoft Excel skills for data management, analysis and reporting. SPSS or similar statistical analysis software. At least basic knowledge of SQL for querying and managing databases. Microsoft Office Suite (Word, PowerPoint and Outlook). Personal Attributes We are looking for someone who is: Curious and analytical. Highly organised and detail-oriented. Able to communicate complex information clearly. Proactive and solutions-focused. Flexible and adaptable in a dynamic working environment. Passionate about learning and continuous improvement. Committed to Circus Zambia’s mission and values. What We Offer A full-time position in one of Zambia’s leading creative social enterprises. A collaborative and inspiring work environment. Opportunities for professional development and continuous learning. The opportunity to contribute to innovative programmes that transform young people’s lives. Exposure to national and international projects, performances and partnerships. Free access to Circus Zambia performances and events. Working at Circus Zambia Circus Zambia is a dynamic organisation where no two days are the same. We value creativity, teamwork, flexibility and initiative. Our team works hard, supports one another and believes deeply in the impact of our work. If you are looking for a role where your skills can directly contribute to meaningful social change while working in a creative environment, we would love to hear from you.

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