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Hotel Manager Job Vacancy – Bourbon Coffee Company: Bourbon Coffee Industry: Consumer Services – Restaurants & Bars / Hospitality Location: Kigali, Rwanda Position: Hotel Manager Experience Required: 3–5 Years Education: Diploma in Hospitality Management, Hotel Management, Tourism Management, or Related Field Employment Type: Full-Time Number of Vacancies: 2 About the Company Bourbon Coffee is a renowned coffeehouse and hospitality brand established in Kigali, Rwanda, in 2006. Known for delivering exceptional guest experiences, premium coffee products, and high-quality customer service, the company has become a recognized name in Rwanda’s hospitality and food service industry. Position Overview Bourbon Coffee is seeking an experienced Hotel Manager to oversee daily hospitality operations, ensure outstanding guest satisfaction, manage operational teams, and drive business performance. The successful candidate will play a key role in maintaining service excellence while supporting revenue growth and operational efficiency. This opportunity is ideal for professionals seeking Hotel Manager jobs in Rwanda and leadership careers within the hospitality sector. Key Responsibilities Oversee daily hotel and hospitality operations. Ensure exceptional guest service and customer satisfaction. Manage front office, housekeeping, food service, and operational teams. Monitor revenue performance and operational budgets. Develop strategies to improve occupancy, customer retention, and profitability. Supervise staff recruitment, scheduling, and performance evaluations. Ensure compliance with hospitality standards and safety regulations. Handle guest feedback and resolve service-related concerns. Coordinate with suppliers and vendors to maintain operational continuity. Monitor quality assurance standards across departments. Prepare management reports and operational analyses. Support business development and marketing initiatives. Educational Requirements Diploma in Hospitality Management, Hotel Management, Tourism Management, or a related discipline. Additional certifications in hospitality operations, customer service, or hotel administration will be advantageous. Experience Requirements 3–5 years of experience in hospitality management, hotel operations, restaurant management, or customer service leadership. Proven experience supervising teams and managing daily operations. Strong understanding of hospitality industry best practices. Required Skills The ideal candidate should possess expertise in: Hotel Management Hospitality Operations Guest Relations Customer Service Management Food and Beverage Operations Front Office Management Revenue Management Team Leadership Business Operations Staff Development Quality Assurance Hospitality Administration Salary and Benefits Estimated Monthly Salary: RWF 1,500,000 – RWF 1,800,000 Performance-based bonuses. Medical and health insurance benefits. Paid annual leave and public holidays. Professional development opportunities. Employee discounts and hospitality benefits. Career advancement programs. Training and Development Selected candidates will receive training in: Advanced hospitality management. Leadership and team development. Guest experience optimization. Revenue and operations management. Service quality improvement. Hospitality compliance and safety standards. Work Environment The Hotel Manager will work closely with hospitality teams, customer service personnel, food and beverage departments, and senior management. The role requires strong leadership, organizational skills, and a commitment to delivering exceptional guest experiences. Career Progression Opportunities Successful candidates may advance into: Senior Hotel Manager Hospitality Operations Manager Regional Hotel Manager Director of Hospitality Services General Manager Hospitality Business Director Industry and Employment Insights Professionals searching for jobs in Rwanda will find this opportunity highly rewarding due to its leadership responsibilities and career growth potential. Candidates interested in Hotel Manager jobs in Kigali can gain valuable experience within a respected hospitality and food service brand. For additional hospitality and management opportunities, visit jobs for hotel managers in Rwanda and explore current vacancies across Rwanda. Applicants seeking hospitality jobs in Rwanda , hotel jobs in Kigali , and tourism management jobs in Rwanda are encouraged to apply. Professionals interested in restaurant management jobs in Rwanda and guest services jobs in Kigali can benefit from the extensive operational exposure offered by this role. For broader African employment opportunities and industry updates, visit jobs for hotel managers in Ghana and stay informed about vacancies in hospitality, customer service, and business management. Candidates pursuing hotel operations jobs in Rwanda , front office manager jobs in Kigali , and hospitality leadership jobs in Rwanda will find this position aligned with their professional ambitions. Individuals looking for customer experience jobs in Rwanda , food service management jobs in Kigali , and tourism careers in Rwanda are encouraged to submit their applications. To explore additional international career opportunities and professional resources, visit jobs for hotel managers in Sierra Leone for employment insights and industry trends. This role is ideal for professionals seeking hotel management careers in Rwanda , hospitality manager jobs in Kigali , operations management jobs in Rwanda , and tourism industry careers in East Africa .
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