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We seek proactive and driven Front Office professionals eager to advance their careers. As a Lobby Ambassador, you will be tasked with delivering a warm and welcoming reception to guests, ensuring a courteous and efficient approach at every interaction. Your responsibilities will encompass key duties such as: Consistently deliver professional, friendly, warm, and engaging service at all times. Available around the clock to serve as a primary liaison for guests, ensuring prompt and attentive support at all times. Actively uphold all standards of the Arabian Cultural Connection program while engaging with guests at the coffee and dates station. Plays a pivotal role in the Roxana Service Distinction program by warmly welcoming guests at the hotel’s main entrance, personally escorting them to the check-in area, attentively assisting those in line, cordially greeting guests as they head to breakfast while checking on their satisfaction, and graciously bidding farewell to departing guests at the main entrance. Utilizing the Tablet Registration tool, guests are efficiently registered while they wait for their designated Front Desk check-in time. Provide exceptional, individualized service to every guest, with a dedicated focus on those who are members of Club Roxana, VIP Guests, and participants in the Roxana Rewards program.
Upon guests’ arrival, greet them warmly at the main entrance and assist them as they exit their transportation. The role is responsible for identifying and pursuing revenue-generating opportunities, including securing restaurant reservations and generating sales leads. Maintains and enhances comprehensive knowledge of the hotel’s offerings and local attractions while efficiently providing accurate information and addressing guest inquiries. Handle inquiries promptly, efficiently, and courteously, ensuring all questions are addressed with professionalism and care. Ensure full awareness of all hotel promotions, special offers, and package deals to effectively communicate and upsell to guests during interactions. Skills Education, Qualifications & Experiences An ideal candidate will hold a diploma or degree in hospitality and possess prior experience within a hotel’s Front Office Department. Strong communication skills, characterized by politeness and professionalism, are essential, along with fluency in both spoken and written English. Proficiency in multiple languages is viewed as a valuable asset. Knowledge & Competencies The successful applicant will exhibit a strong customer focus, demonstrating exceptional initiative and an engaged, dynamic demeanor. With a naturally outgoing, charismatic, and approachable nature, they will thrive in interpersonal interactions while maintaining a polished and professional appearance. Additionally, the ideal candidate will possess the following key competencies: Understanding the Job Taking Responsibility Recognizing Differences Customer Focus Adaptability Teamwork We encourage you to distribute this opportunity widely by utilizing the provided icons to share this position with your network. Submit your curriculum vitae and application by visiting the company’s official website and following the provided link. Closing Date : 15th June , 2026. Subscribe now to receive the most recent employment opportunities in Tanzania directly to your inbox. Don’t delay—sign up today to stay informed about new job openings as they become available.
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