Senior Product Manager Role

Senior Product Manager Role

Tanzania Commercial Bank delivers cutting-edge financial solutions to its clientele while driving shareholder value through pioneering products, guided by the vision to emerge as Tanzania’s premier institution for affordable, accessible, and user-friendly banking services. In its pursuit of organizational growth and human capital optimization, the bank pledges to attract, retain, and nurture top-tier talent, thereby enhancing both its own performance and the broader socioeconomic landscape of the nation.

Position Details

Position: Senior Manager Product Rank: Principal Relationship Officer I Department: Retail & SME Banking Remuneration aligns with the COBS 9 salary scale at Principal Level I. Reports directly to the Director of Retail and SME Banking. Location: Dar es Salaam Date advertised: 20/04/2026

Position Objective

The role involves developing and executing strategically designed product and service bundles tailored to diverse customer segments, enhancing the bank’s revenue streams and fostering sustainable balance sheet expansion. Test the entire life cycle of both asset and liability products—from initial conception and development to pricing, launch, and post-implementation review—while enhancing existing experiences to achieve key performance indicators. Utilize a user-centered approach to deliver outstanding product experiences to the market. We define the product roadmap, collect user feedback, prioritize feature development, and collaborate with cross-functional teams to ensure the timely delivery of value.

Key Responsibilities

Regularly assess and evaluate the performance of current products and services to confirm that they consistently deliver the anticipated value. Discover prospects and implement automation and digitization projects across Retail Products, Processes, and Services to enhance overall Retail Business performance by driving revenue growth, reducing expenses, and boosting operational efficiency. Compiles and submits weekly and monthly MIS reports tailored for business teams, monthly management meetings, and the board of directors. Craft compelling value propositions tailored to Retail Banking by conducting in-depth analyses of target customers’ needs, pain points, and desired benefits. Collaborate with key stakeholders to establish the product and solution roadmap, ensuring alignment with strategic objectives and market demands. Oversee the full spectrum of the product development lifecycle for digital finance offerings, ensuring alignment with the strategic objectives and feature roadmap of the retail digital business. Spearhead the creation and implementation of monetization strategies for digital offerings, collaborating with diverse teams to boost product adoption, enhance channel utilization, and accelerate growth in alignment with utilization targets and return on equity objectives. Analyze product performance, competitive advantage, and customer insights to uncover opportunities for growth and expansion. Engage in project meetings to validate prototypes in collaboration with partners and vendors, conduct development testing, coordinate essential cross-functional approvals, and supervise pilot programs and product launches. Ensure both internal and external customers consistently meet or exceed established product experience metrics through diligent performance tracking and continuous improvement initiatives. Review extensive customer data to analyze behaviors and trends, leveraging these insights to drive the development of innovative product features and improvements in user experience. Collaborate with internal stakeholders and external partners to spearhead client-focused, digital-centric initiatives aimed at enhancing the adoption of retail digital finance products, deepening client engagement, and improving both Net Promoter Score (NPS) and retention rates within the specified customer segments. Develop and implement product processes and standards that are consistently improved upon to deliver a superior product proposition to customers. To devise strategic business initiatives and marketing campaigns aimed at enhancing product performance.

Qualifications, Skills & Experience

A minimum of sixteen years of professional experience in mortgage finance or retail lending is required, along with a Master’s Degree in Banking, Economics, Commerce, Business Administration, Accountancy, Finance, Entrepreneurship, or an equivalent field from an accredited institution. Proven track record in developing and implementing technology-driven financial products and solutions. Experience working in cross-functionally project teams. Demonstrates strong interpersonal skills to collaborate seamlessly with both technical and business stakeholders. A solid grasp of product management methodologies and processes, coupled with a keen awareness of emerging technologies and big data platforms, is required. A highly driven and proactive individual who consistently strives to enhance personal performance, expand skill sets, and develop professional competencies.

Personal Attributes and Behavioral Competencies

The candidate must exhibit a strong commitment to Tanzania Commercial Bank’s core values, including Customer Focus, trustworthiness, Creativity, Teamwork, and Excellence. Demonstrates strong prioritization skills and a consistent ability to deliver results within established deadlines. Demonstrates the capacity to perform tasks with speed, precision, and reliability, particularly in high-pressure environments. A methodical and structured approach to work is required, ensuring tasks are completed with precision and efficiency. Ability to handle sensitive information with discretion and professionalism is essential. Demonstrates sound judgment, practical wisdom, and a well-developed sense of humor.

Salary Packages and Benefits

This role offers a highly competitive compensation package and a comprehensive benefits program.

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