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We are in search of a proactive and results-driven Sales Operations Supervisor to oversee the daily functions of our Sales Operations team. This position is tasked with enhancing operational efficiency, refining sales processes, managing team performance, and fostering seamless collaboration among Sales, Operations, and Account Management. Responsibilities: Manage the Sales Operations team’s daily activities to ensure workloads are handled efficiently, and all operations comply with established company policies and procedures. Analyze current workflows to uncover potential improvements that drive efficiency gains and elevate operational performance. Analyze operational metrics and reporting dashboards to identify trends and provide data-driven insights that inform strategic business decisions. Collaborate with Account Managers and Operations teams to facilitate seamless execution of sales initiatives. Deliver operational tasks punctually while upholding stringent quality and precision standards. Guide, foster, and empower a top-tier Sales Operations team through leadership, coaching, mentoring, and strategic development. Regularly conduct performance reviews, offering constructive feedback and setting measurable performance goals. Track team performance metrics to guarantee the attainment of established departmental key performance indicators. Develop an environment characterized by accountability, teamwork, and ongoing enhancement. Proactively identify and address performance gaps, workload imbalances, and interpersonal conflicts within the team. Collaborate closely with Sales Leadership to synchronize operational initiatives with overarching business and revenue objectives. Facilitate the execution of key strategic initiatives and enterprise-level projects aimed at enhancing sales performance across the organization. Act as a supplementary support resource for Sales Operations Coordinators as needed. Partner with Finance, Customer Service, and other relevant departments to maintain smooth order processing and uphold customer satisfaction standards. Experiences rapid shifts in priorities with agility while steering the team through operational transitions. Compile analytical reports and executive-level performance dashboards for senior management oversight and strategic decision-making purposes. Examine sales operations data to uncover patterns, potential growth areas, and avenues for enhancing processes. Maintain precise documentation, reports, and operational records to ensure accuracy and compliance with established standards. Facilitate forecasting and workload planning initiatives by leveraging data analysis and generating insightful reports to inform decision-making processes. Requirements: A bachelor’s degree in Business Administration, Sales, Operations Management, Supply Chain, Marketing, or a related discipline is required. Revised: Possession of relevant professional certifications in Sales Operations, Project Management, or Leadership is considered advantageous. Requires 1 to 2 years of professional experience in sales operations, sales support, order management, or an equivalent operational capacity. Leadership or supervisory experience spanning 1–2 years, involving the management of teams comprising a minimum of three employees, is required. Proficiency in utilizing CRM and ERP systems, with a preference for Salesforce and Oracle E-Business Suite, is essential. Seasoned professional with a proven track record of collaborating effectively with multifunctional sales teams within high-velocity operational settings. Demonstrated expertise in utilizing Microsoft Office Suite, with a particular emphasis on Excel, PowerPoint, Outlook, and Teams. Proficiency in utilizing Salesforce CRM or comparable customer relationship management systems is required. Proficiency in utilizing ERP systems and sales reporting tools is required. Proven analytical aptitude, enabling the effective interpretation of operational data to derive meaningful and actionable insights.
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