Multi-Skilled Consultant at FNB

Job Description We aim to deliver a robust support function for Tellers, Collections Consultants, and Cash Migration Officials, ensuring operational efficiency and effectiveness across all functional areas. RESPONSIBILITIES Finance

• Leverages in-depth product expertise to consistently surpass sales targets and achieve all performance metrics.
• Lead generation.
• Demonstrates meticulous attention to detail to prevent processing inaccuracies and mitigate potential losses. Leverage strategic initiatives to expand market presence and enhance competitive positioning.
• Leverages in-depth product expertise to drive and exceed sales targets.
• Lead generation.
• Responsible for achieving sales revenue targets and adhering to the allocated sales budget.
• Expand existing customer portfolios through strategic cross-selling initiatives.
• Achieve cost efficiencies through the migration of customers to channels. Customer Interact with customers in a manner that aligns with the established service standards, ensuring a consistently professional demeanor throughout all engagements.

Demonstrate a thorough understanding of customer requirements and expectations Deliver customer requests with a high degree of efficiency, attention to detail, and compassion.

• Deliver outstanding customer service, ensuring interactions are conducted with a warm and professional demeanor. Handle all customer complaints promptly, ensuring each issue is resolved efficiently while meeting customer satisfaction.
• Uphold and actively promote the core values and principles that define the Bank’s brand identity in all professional interactions and decision-making processes.
• Provide clients with comprehensive guidance and education regarding the various channel solutions tailored to meet their specific requirements. First National Bank Zambia Limited, a duly licensed commercial banking institution, is seeking qualified candidates to join its team. Process
• Ensuring strict compliance with FNB Golden Rules, established policies and procedures, the code of conduct, and all applicable regulatory guidelines throughout all job responsibilities.
• Conduct all activities in adherence to established risk and compliance standards and protocols.
• Responsible for granting approval, validating, verifying, and authorizing all Frontline activities People
• Demonstrate proficiency in all essential performance areas outlined for this role.
• Maintain accurate records of annual and sick leave in Oracle, including all necessary supporting documentation. QUALIFICATIONS A minimum of a Grade 12 Certificate with five credits, including successful completion of English and Mathematics, is required. Earned a Bachelor’s degree or higher in Sales, Marketing, or a comparable discipline. Prospective candidates are required to submit the following documents as part of their application: Updated Curriculum Vitae (CV) Grade 12 Certificate Degree Certificate Verified Grade 12 Certificate issued by ZARA. ZAQA Verification Certificate for the Degree Certificate Applicants must provide ZARA verification certificates for their academic qualifications to be considered for shortlisting. It is strongly recommended that candidates verify their qualifications through ZARA prior to submitting their application. Important Closing Date Note Please be advised that applications submitted on or after the specified closing date will not be considered; kindly ensure your application is submitted prior to the deadline. 18/07/26 All placements will align with Firsthand Group’s Employment Equity strategy. The Bank actively promotes the hiring and progression of individuals with disabilities. To achieve this objective, candidates may optionally share their disability status. The Bank will safeguard this information unless disclosure is legally mandated. We encourage collaboration and teamwork! Kindly utilize the icons provided below to disseminate the information.

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