Multi-Skilled Consultant | First National Bank (FNB)

Job Description In order to ensure operational efficiency and effectiveness within the Tellers, Collections Consultants, and Cash Migration Officials’ functional areas, this role will provide vital relief support as needed. RESPONSIBILITIES Finance Demonstrates comprehensive product expertise to consistently meet or exceed sales targets.

• Lead generation.
• Ensures meticulous attention to detail to prevent processing errors and minimize potential losses.
• Explore and implement strategies to expand market share effectively. Demonstrates comprehensive product expertise to effectively drive and meet sales objectives.
• Lead generation.
• Responsible for achieving sales revenue targets and managing the sales budget effectively.
• Expand current customer accounts through strategic cross-selling initiatives.
• Achieve cost efficiencies through the migration of customers to channels. Customer You will interact with customers in a manner that aligns with the established service standards, ensuring a consistently professional approach in all engagements.

Facilitate a comprehensive understanding of customer requirements and expectations to ensure alignment with service delivery. Handle customer requests with efficiency, care, and precision. Deliver outstanding customer service to clients with a warm, professional, and respectful demeanor. Handle all customer complaints promptly and ensure they are resolved to the satisfaction of our clients.

• Champion and uphold the core values and principles that define the Banks brand, embedding them into daily operations and decision-making processes.

Formation / Diplômes

• Provide clients with guidance and education regarding the various channel options tailored to their specific needs. First National Bank Zambia Limited, a duly authorized and regulated commercial banking institution, seeks to fill the following position. Process
• Compliance with FNB Golden Rules, established policies and procedures, the code of conduct, and relevant regulatory guidelines during task execution is mandatory. Conduct all responsibilities in strict adherence to established risk and compliance protocols and regulatory standards.
• Responsible for approving, validating, verifying, and authorizing all Frontline activities to ensure compliance and operational integrity. People Demonstrate proficiency in all essential performance areas and meet the established key result criteria.

Maintain accurate records of annual and sick leave in Oracle, including all necessary supporting documentation. QUALIFICATIONS Educational Requirements: Completion of a Grade 12 certificate, including five credits, with a minimum of passes in both English and Mathematics. A Bachelor’s degree in Sales, Marketing, or a closely related discipline is required for this position. All applicants are required to submit the following documents: Updated Curriculum Vitae (CV) Grade 12 Certificate Degree Certificate Verified Grade 12 Certificate Authentication via ZARA Certification Professional Rewrite: The ZARA Verification Certificate is required for the degree certificate, ensuring the authenticity and legitimacy of the academic qualification. Please be advised that only candidates providing ZAQA-verified academic credentials will proceed to the shortlisting stage. Prospective applicants are strongly advised to confirm the authentication of their qualifications through ZAQA prior to submitting their application. Important Closing Date Note Please be advised that applications submitted on or after the specified date will not be considered. We encourage all applicants to ensure their submissions are completed prior to the listed closing date. 18/07/26 All positions will be filled in accordance with Firsthand Group’s Employment Equity plan. The Bank actively promotes the recruitment and career progression of individuals with disabilities. To support this initiative, candidates may voluntarily disclose information regarding their disability. Such details will be handled with strict confidentiality by the Bank, except when disclosure is legally mandated. It is essential to distribute this information widely; kindly utilize the social media icons provided below to spread the word.

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