Assistant Outlet Manager

Assistant Outlet Manager Position Available at Four Seasons Strength in June 2026 Job overview Four Seasons is currently accepting applications for the role of Hotel Manager at our prestigious property. Ideal candidates will possess a minimum of five years of relevant experience in luxury hospitality, with a proven track record in overseeing high-end operations. Responsibilities include leading a diverse team, maintaining exceptional guest satisfaction, and driving revenue growth through strategic initiatives. The position requires strong leadership skills, impeccable organizational abilities, and a commitment to delivering world-class service. Fluency in English and another language, along with a degree in hospitality management or a related field, are essential qualifications. This is an exceptional opportunity to contribute to Four Seasons’ renowned reputation for excellence. Assistant Outlet Manager at its lodge in Serengeti, Tanzania . This is a full-time This position oversees ensuring smooth restaurant operations, enhancing guest satisfaction, leading teams effectively, driving revenue growth, maintaining high service standards, and adhering to all Food and Beverage compliance regulations. The Assistant Outlet Manager will uphold the Four Seasons’ commitment to delivering personalized, intuitive, and anticipatory hospitality, ensuring service excellence aligns with the brand’s luxury standards throughout all operational phases. Job details

• Position: Assistant Outlet Manager
• Organization: Four Seasons

Localisation

• Location: Serengeti, Tanzania
• Employment type: Full time
• Posted: Posted yesterday
• Application deadline: June 30, 2026
• Time left to apply: 28 days
• Job requisition ID: REQ [Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]
• Number of employees supervised: 05–15
• Working hours: 09-hour shifts Days and work hours are subject to change in accordance with operational requirements and scheduling needs. About Four Seasons Four Seasons thrives on the dedication of its workforce. Comprising talented professionals united by shared values, the organization fosters personal growth, encourages continuous improvement, and cultivates an environment rooted in mutual respect and reciprocity. Exceptional guest, resident, and partner experiences are crafted globally by team members who blend genuine care with unwavering luxury. At Four Seasons, we uphold that outstanding service stems from a world-class employee experience and a vibrant company culture, empowering our people to perform at their best. Four Seasons values the return of familiar faces as well as the arrival of new individuals, ensuring all are greeted with kindness and dignity. Regardless of whether guests interact with the brand, stay within its properties, reside near them, or first encounter them, the company’s mission remains to craft enduring, meaningful experiences. This commitment stems from the conviction that life becomes more fulfilling when people forge genuine connections—both with one another and with the broader world. About the location Nestled within the core of one of the globe’s most renowned wildlife sanctuaries, this role offers the opportunity to work amidst the natural habitat of the iconic Big Five species—lion, leopard, buffalo, elephant, and rhinoceros—as they traverse the vast, untouched wilderness. Nestled beside an animal watering hole, the Four Seasons Lodge features a series of elevated platforms and walkways that allow guests to observe wildlife, such as elephant herds, as they gather to drink each morning. Nestled in the expansive, untamed landscapes of Central Strength’s core, the lodge sits amidst sweeping, uninterrupted plains, roughly situated at 45-minute drive from Seronera Airstrip Accessible via connecting flights from three primary airports in Tanzania, this location ensures convenient travel options for visitors. The lodge joined the prestigious Four Seasons Hotels and Resorts collection upon its inception, becoming an integral part of a globally renowned hospitality brand. December 2012 and features: The property encompasses a total of 77 rooms, comprising 12 suites and 5 villas.

Autres informations

• 3 stunning Food and Beverage venues The Discovery Centre presents an innovative platform for engaging, hands-on learning about the diverse wildlife, rich history, and vibrant cultures of the Strength.
• Kijana Kids Club A tranquil spa featuring six standalone treatment pavilions, each designed to deliver personalized wellness rituals and therapies that honor Africa’s rich cultural heritage and enchanting traditions.

Expérience

• Fitness center A committed group of professionals delivers enchanting wildlife safari adventures to eager guests. Key responsibilities Guest experience and brand standards The Assistant Outlet Manager will uphold Four Seasons’ luxury hospitality standards in every guest interaction, ensuring an exceptional experience that aligns with the brand’s reputation for excellence. Key responsibilities include: Ensuring that service delivery consistently embodies the Four Seasons philosophy—delivering personalized, intuitive, and anticipatory service—remains a core responsibility. During peak times—such as when game drives conclude, bush dinners are served, or occupancy reaches capacity—you will ensure a consistent and proactive floor presence to enhance guest experience and address any needs promptly. Proactively engaging with guests to promptly address and resolve any concerns they may have. Monitor guest feedback received through Qualtrics, LA, and direct channels, and promptly take appropriate action in response.
• Delivering impeccable experiences for VIP guests, returning patrons, and occasions of particular significance with precision and excellence. Operational leadership The Assistant Outlet Manager will play a pivotal role in facilitating the seamless execution of daily restaurant operations while upholding stringent service standards. Oversee daily restaurant functions throughout designated shifts, ensuring seamless workflow and adherence to established standards. Convene comprehensive pre-service briefings to ensure alignment on daily operational priorities and disseminate key updates, such as notable VIP arrivals, adjustments to menu offerings, and current occupancy levels. The incumbent is responsible for verifying that service delivery follows the established sequence and adheres to predefined timing standards.
• Monitoring section allocation and team productivity Accurate completion of all opening and closing procedures is essential. Responsible for coordinating and managing the establishment and delivery of bush experiences when assigned. Collaborating seamlessly with the Kitchen and Stewarding teams to ensure efficient service operations.

Formation / Diplômes

• Managing service flow by monitoring OpenTable We are responsible for delivering precise and reliable information regarding Game Drive Lunch and Bush experiences.
• Reducing order mistakes and service delays
• Strengthening beverage knowledge to improve upselling Ensuring consistently high standards of luxury are upheld, particularly during periods of reduced occupancy. Financial and revenue performance The Assistant Outlet Manager will contribute to revenue growth and expense management while fostering a culture of proactive upselling.
• Monitoring daily revenue and void reports Ensuring accurate and timely postings in Micros and Opera systems is a key responsibility of this role. We aid in implementing cost control measures, specifically focusing on food and beverage expenditures, to ensure financial efficiency within the operation. Foster a culture of upselling that emphasizes premium wines, craft cocktails, and exclusive bush experiences.
• Reviewing beverage movement and preventing wastage Assisting with the preparation of monthly forecasts and ensuring alignment with budgetary allocations. Team leadership and development The Assistant Outlet Manager will support the leadership and growth of the outlet team, ensuring the consistent delivery of service excellence.
• Delivering coaching sessions to Supervisors, Captains, and Servers to reinforce service standards and ensure consistent delivery. Delivers structured, hands-on on-the-job training in alignment with the 5-10-5 training methodology, ensuring practical skill development and consistent competency standards.
• Supporting performance evaluations and development plans Maintaining consistent grooming and uniform standards is a key responsibility, ensuring all personnel present a polished and professional appearance at all times. Fostering a culture of recognition is essential, which involves facilitating Employee of the Month nominations and offering daily commendations to highlight exceptional contributions. Investigates and resolves disciplinary issues as needed, collaborating closely with the People and Culture team to ensure fair and consistent handling of such matters. Quality and compliance The Assistant Outlet Manager will uphold compliance with food safety protocols, cleanliness regulations, licensing obligations, and health and safety standards to ensure the outlet operates seamlessly.
• Ensuring HACCP and food safety compliance Ensure the outlet consistently meets high cleanliness and maintenance standards at all times. Responsibilities include regularly inspecting equipment to assess its condition and promptly identifying any maintenance issues that require attention. Responsible alcohol service and adherence to licensing regulations are ensured through diligent oversight and strict procedural compliance.
• Overseeing adherence to established health and safety protocols to mitigate risks and maintain a secure work environment. Core competencies A successful applicant must exhibit exceptional operational acumen, strong leadership qualities, and a commitment to outstanding guest service. Core competencies include:
• Leadership presence on the floor

Financial awareness

• Guest recovery expertise
• Coaching and mentoring ability
• Micros and Opera proficiency
• Wine and beverage knowledge Key performance indicators The Assistant Outlet Manager will be evaluated based on critical performance metrics, including guest satisfaction levels, service excellence, revenue generation, team development initiatives, and employee engagement strategies. Key performance indicators include:
• Guest satisfaction scores
• Service timing performance
• Beverage upselling performance
• Order accuracy percentage
• Training completion compliance
• Staff engagement and retention Behavioral expectations and Four Seasons culture The Assistant Outlet Manager will embody the Four Seasons culture, ensuring professionalism, attentiveness, and a commitment to ongoing growth in all daily responsibilities. Behavioral expectations include:
• Leading with care and empathy
• Taking ownership of the guest experience
• Acting with integrity
• Always maintaining professionalism We facilitate collaboration among Service, Kitchen, and Stewarding teams to enhance operational efficiency and guest satisfaction.
• Demonstrating a continuous improvement mindset Supervision and working hours The Assistant Outlet Manager will oversee a team comprising roughly 05 to 15 employees . The role requires 09-hour shifts Work schedules and assigned hours may fluctuate based on operational demands. Application deadline Applications must be submitted prior to the closing date by interested candidates. As a dedicated professional, we seek an individual committed to fostering collaboration and engagement. Your responsibilities will include actively promoting content through various social media platforms by utilizing the provided icons for sharing. Please submit your CV and application through the designated portal on our company website by selecting the provided link. Closing Date : 10th June , 2026. Stay updated with the newest employment opportunities in Tanzania by signing up for job alerts today. Simply click the link provided to subscribe.