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1 week ago
Easy apply
Full Time
Entertainment, Events & Sport
GHS 4,200 - 4,800
We are hiring an Outbound Retention & Reactivation Agent to contact potential, inactive and lost customers, introduce company products, encourage users to return, handle basic inquiries, update CRM records, and support daily, weekly and monthly performance targets in a fast-paced digital gaming environment.
Min Qualification:
Diploma
Expérience
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Localisation
Accra & Tema Region, Ghana
Profil recherché
Job descriptions & requirements
Responsibilities:
Conduct outbound calls to potential customers, introduce company products/services, and complete sales or appointment targets.
Carry out user recall work: contact inactive/lost users via phone, understand their needs, solve problems, and guide them back to use products/services.
Formation / Diplômes
Record and update user information accurately, and sort out call records and feedback.
Answer user inquiries professionally, handle simple complaints and after-sales issues.
Cooperate with the team to complete daily, weekly and monthly performance targets.
Summarize user feedback and provide effective suggestions for product and service optimization.
Requirements:
High school diploma or above, 3 year or above relevant experience in telemarketing, customer service or user operation is preferred.
Clear articulation, fluent in communication, patient and responsible, with strong learning ability.
Compétences requises
Outgoing personality, good listening and expression skills, strong sense of goal and pressure resistance.
Basic computer operation skills, familiar with office software and CRM system is a plus.
Strong sense of service, result-oriented, able to work under pressure.
Having work experience in the sports betting or casino industry is a plus.
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Career advice powered by Taf4All
Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
•Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
•Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
•Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
•Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
•Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
•A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.
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