Fraud Communication Officer

Fraud Communication Officer

Autres informations

Chaque jours est une opportunité Bamako Temps plein Gestion des risques Publiée le 03 Jul 2026

Our mission We’re making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That’s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don’t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that’s where you come in… How you’ll help us achieve it A resourceful and driven Fraud Communication Officer is needed to join our Fraud Operations team, taking ownership of fraud-related claims through direct calls with users and agents in Bamako. In this role, you’ll;

Expérience

Respond to incoming calls from our users or agents subject to fraud or commission cut, ensuring they receive the best possible experience. Identify patterns in user feedback and translate those into suggestions for improving our user experience and fraud. Quickly identify major issues affecting a number of users and advocate for having them addressed swiftly. Participate in training & team meetings. Key details

Localisation

Location: You’ll work from our office in Bamako and may travel to field locations. Work authorization: Work authorization in Bamako. Type de poste : This is a permanent position. Our salaries are competitive and calculated using a transparent formula. We offer generous health insurance for yourself and your dependents. We support working parents – we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work. We help you live your fullest life now! We subsidize gym memberships, fitness classes, and workout equipment. Airtime reimbursement. Free food and a beautiful office space.

Professional or native fluency in English and French, speaking a local language would be a plus. Minimum 2 years of experience working in customer support and handling fraud cases.

Formation / Diplômes

Primary education with at least a 2-year undergraduate diploma. You might be a good fit if you Truly enjoy helping to solve problems for our awesome customers.

Exhibit excellent written and verbal communication skills. Approach others’ problems with compassion and a desire to keep problem-solving the issue until you understand what is going on. Have good computer application skills. Motivated to help Wave grow by providing stellar service to our customers. Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth. Are available every day of the week, including weekends if necessary. Our team We have a rapidly growing in-country team in Senegal, Côte d’Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world. We’re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most. We foster autonomy for our employees. You’ll own your projects at every stage, from understanding the problem to monitoring your solution in production. We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa. We are on Y Combinator’s top companies by revenue.

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