Knowledge Management Officer

Knowledge Management Officer | UNOPS - United Nations Office for Project Services

Knowledge Management Officer

UNOPS - United Nations Office for Project Services Colombo National ICS 08 level Speaks English, Tamil

Application deadline: March 29, 2026

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Summary by Impactpool

The Knowledge Management Officer will enhance SAMCO's ability to capture, share, and leverage knowledge effectively. This role involves supporting the implementation of knowledge management strategies, ensuring that expertise and insights are readily available for project delivery and decision-making. Key responsibilities include knowledge capture, documentation, data analysis, and managing knowledge sharing platforms. The position requires strong analytical skills, technical proficiency, and effective communication abilities.

Candidate Requirements:

Bachelor’s degree in Information Management, Knowledge Management, Business Administration or related fields

2 years of relevant experience or Master's degree with 0 years of experience

Fluency in English

Fluency in Sinhala or Tamil

Experience in knowledge management or related areas

Experience with SharePoint or other knowledge sharing platforms

General Information

Position Title

Knowledge Management Officer

Job Category

Knowledge Management

Duty Station(s)

Colombo

Seniority Level

Associate

ICS Level

ICS 08

Contract Type

ICA - LICA - Specialist - Regular

Contract Level

LICA 8

Posting Start Date

12-Mar-2026

Posting End Date

29-Mar-2026

Duration

Open ended, subject to organizational requirements, availability of funds, and satisfactory performance

Job Highlight

This is an exciting opportunity to contribute to the development and implementation of knowledge management activities within a dynamic and impactful organization. The position offers exposure to a wide range of projects and initiatives across South Asia, providing opportunities for professional growth and development in the field of knowledge management.

About the Region

The Asia Pacific Regional Office, based in Bangkok, Thailand, provides strategic leadership and oversight for UNOPS operations across 17 countries, ensuring high performance, operational excellence, and alignment with organizational goals. Operations currently span Afghanistan, Bangladesh, Cambodia, China, India, Indonesia, Lao PDR, Myanmar, Nepal, Papua New Guinea, Pakistan, the Philippines, Sri Lanka, Thailand, Vietnam, and the Pacific Islands. Across these countries, we work closely with key stakeholders to strengthen partnerships and maximize impact through five main operating units: Afghanistan (AFCO), Myanmar (MMCO), South Asia Multi-Country Office (SAMCO), East Asia and Pacific Multi-Country Office (EAPMCO), and the Asia Regional Health Cluster (ARHC). Through these entities, we provide agile, client-focused service delivery across diverse sectors - including infrastructure, health, procurement, and project management - supporting the implementation of sustainable development solutions across the region.

About the Country/Multi-Country Office

The South Asia Multi-Country Office (SAMCO) supports UNOPS operations across six countries: Bangladesh, India, the Maldives, Nepal, Pakistan, and Sri Lanka. SAMCO delivers a broad range of services and technical expertise in climate change, water, sanitation and hygiene (WASH), infrastructure, procurement, human resource management, and fund management. Each country office is staffed with local technical experts and maintains strong partnerships with national governments, ensuring context-specific solutions and effective project implementation.

Job Specific Context

Important note on l anguage requirements

Fluency in English is required.

Fluency in either Sinhala or Tamil is required.

The Knowledge Management Officer will play a crucial role in enhancing SAMCO's ability to capture, share, and leverage knowledge effectively. This position will support the implementation of knowledge management strategies and initiatives, ensuring that SAMCO's expertise and insights are readily available to support project delivery and strategic decision-making. The role requires a blend of analytical skills, technical proficiency, and strong communication abilities to foster a culture of knowledge sharing and continuous learning within the organization and with development partners.

Role Purpose

The Knowledge Management Officer will support the development and implementation of knowledge management strategies and initiatives within SAMCO and for assigned project(s). This includes knowledge capture and documentation, knowledge sharing and learning platforms, data analytics and insights, and content management and communications monitoring and reporting. The role involves gathering, analyzing, and interpreting data to support informed decision-making and enhance organizational learning.

Functions / Key Results Expected

1. Knowledge Strategy & Governance

Support the development and implementation of knowledge management strategy, aligning it with organizational/project(s)’ goals and objectives.

Contribute to the establishment of knowledge management governance frameworks, policies, and procedures.

Support monitoring and evaluation of the effectiveness of knowledge management initiatives, providing inputs for improvement.

2. Knowledge Capture & Documentation

Facilitate the capture and documentation of knowledge assets, including best practices, lessons learned, and project outcomes.

Support the development and maintenance of knowledge repositories, ensuring that information is easily accessible and retrievable.

Support the creation of knowledge products, such as case studies, reports, and presentations.

3. Knowledge Sharing & Learning Platforms

Support the management and maintenance of knowledge sharing platforms, such as SharePoint and other collaborative tools.

Support knowledge sharing events, workshops, and communities of practice.

Promote the use of knowledge sharing platforms and tools, encouraging peer engagement and participation.

4. Data, Analytics & Insights

Support to gather, clean, and analyze data related to operations, projects, and knowledge assets.

Support the development and maintenance of dashboards and data visualizing materials to track key performance indicators and trends.

Provide insights and recommendations based on data analysis to support informed decision-making.

5. Content Management & Communications monitoring and reporting

Support the management and maintenance of internal and external communications channels, ensuring that content is accurate, relevant, and up-to-date.

Monitor and report on the effectiveness of communications activities, providing recommendations for improvement.

Support the development of communications materials, such as newsletters, brochures, and social media content.

Skills

Analytical Skills, Data Analysis, Knowledge Management, Reporting, Microsoft SharePoint, Effective communication

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organisational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education Requirements

Required

Bachelor’s degree (or equivalent) in  Information Management, Knowledge Management, Business Administration or related fields with 2 years of relevant experience OR

Master’s degree (or equivalent) in any of the above or related fields with 0 years of relevant experience is required

Desired

A globally or nationally recognized professional certificate in  Knowledge Management is desired.

Experience Requirements

Required

Relevant experience is work in  knowledge management, information management or related areas. 

Desired

Experience working in an international organization or development sector.

Experience with SharePoint or other knowledge sharing platforms.

Experience of working in multicultural environments or UN system organizations in a developing country is desired.

Experience in development or humanitarian contexts is desired.

Language Requirements

Language Proficiency Level Requirement

English Fluent Required

Sinhalese Fluent Desirable

Tamil Fluent Desirable

Additional Information

Please note that UNOPS does not accept unsolicited resumes. 

Please note that UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.

Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered. 

Please note that only shortlisted candidates will be

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