Case management officer

Case management officer DRC - Danish Refugee Council Aleppo National Junior level Speaks Arabic, English Application deadline: March 25, 2026 Closed Apply Summary by Impactpool The Protection Case Management Officer is responsible for implementing protection case management for individuals at heightened risk in Syria. This role involves assessing needs, providing case management assistance, and ensuring clients are informed about their rights and available services. The officer will work closely with the Protection Team Leader and Protection Manager to develop action plans and maintain accurate case files. The position requires strong interpersonal skills and a commitment to confidentiality and client safety. Candidate Requirements: Minimum 2 years of relevant experience in social work or counselling Bachelor’s degree in psychology, social work, or relevant field Spoken and written Arabic is essential Working knowledge of English preferred Excellent interpersonal and communication skills Ability to maintain confidentiality and respect client safety Strong understanding of humanitarian programming and protection services Proficient in MS Office (Word, Excel) Ability to work well in teams and handle pressure Who are we? The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home. The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced. All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency. DRC Syria DRC has been operating in Syria since 2008, initially responding to the Iraqi refugee crisis before pivoting to a full-scale response to the Syria crisis from 2011 onwards. Our work encompasses the full cycle of displacement—responding to life-saving humanitarian needs and supporting community recovery until durable solutions can be achieved. DRC Syria takes an area-based approach to supporting internally displaced persons (IDPs), returnees, and host communities across our key sectors: Economic Recovery and Resilience, Protection, WASH, Shelter and Infrastructure, and Humanitarian Disarmament and Peacebuilding (including Humanitarian Mine Action). With an established rapid response mechanism, DRC can rapidly respond to emerging crises and shocks to meet acute emergency needs. Recognizing the significant need for early recovery and resilience programming to ensure dignified, sustainable, and cost-effective solutions for fragile communities, DRC’s programmes foster resilience for individuals and communities in situations of protracted displacement and during the initial stages of post-conflict recovery, towards a durable solution of their choice. With active portfolios in the neighboring countries of Jordan, Lebanon, Türkiye and Iraq, DRC offers a cross-border, regional response to the Syria crisis, through cross-border protection monitoring, advocacy, and trends analysis About the job: The Protection Case Management Officer (Caseworker) is responsible for quality implementation of protection case management targeting persons at heightened risk, with technical support from Protection Team Leader and Protection Manager, and in synergy with the overall DRC protection program strategy in Syria. Responsibilities : Identify and receive referrals of persons at heightened risk, in accordance with DRC eligibility and selection criteria and case management standard operating procedures (SOPs). Under the technical guidance of Protection Team Leader and Protection Manager, provide comprehensive case management assistance, in accordance with DRC case management SOPs, including case intake, protection risk assessment, action and safety planning, client capacity building, supported referrals, case follow-up and review, and case closure. Conduct household visits and centre-based interviews to assess the needs of individuals and families. Provide information to individuals and families about their rights and entitlements, including what services are available. Work with identified individuals and families to develop and implement an action plan in accordance with their needs, capacities and goals. Assess risk and support clients in understanding risks relevant to their situation. Identify individuals at risk in need of cash for protection (C4P) and organize C4P provision, in accordance with DRC C4P SOPs. Maintain an up-to-date service mapping and positive working relationships with relevant service providers in Aleppo, including DRC colleagues in other sector teams, and facilitate referral of cases to appropriate services in accordance with existing referral pathways and SOPs. Maintain accurate, complete and updated case files and weekly inputs into case management database, ensuring the highest standards of data protection and confidentiality. Participate in case conference meetings if required. Attend weekly/bi-weekly case review and supervision meetings with Protection Team Leader and Protection Manager. Advocate on behalf of clients to access services and support clients to effectively represent their views, needs and capacities in all meetings affecting them. Submit timely and accurate weekly reports to Protection Team Leader. Participate in training and other capacity development initiatives as assigned by Protection Manager. Carry out other relevant tasks assigned by the line manager. Conduct duties i