ServiceNow Platform Owner

ServiceNow Platform Owner - Ntice Sourcing Solutions | BeBee Back ServiceNow Platform Owner

Technology

Ntice Sourcing Solutions Gauteng , South Africa Yesterday Until 2026/07/14 Full time On-site Save Apply now Adapt my CV to this job

Job description A leading enterprise organisation within a highly regulated environment is seeking an experienced ServiceNow Platform Owner to lead the strategy, governance, and operational excellence of its enterprise observability capability

This is a high-impact leadership role focused on ensuring observability platforms, telemetry data, integrations, and operational processes enable proactive monitoring, rapid incident response, and continuous service improvement across complex enterprise environments The successful candidate will play a critical role in driving reliability, resilience, and visibility across business-critical technology platforms

Key Responsibilities

Define and own the enterprise observability platform strategy and roadmap

Drive governance, standards, and best practices across observability tooling and telemetry management

Oversee monitoring, event management, dashboards, alerting, and service-level indicators

Ensure effective integration between observability platforms and ServiceNow ITOM, Event Management, and CMDB

Partner with engineering, architecture, and SRE teams to embed observability into platform and application design

Improve operational visibility, alert quality, event correlation, and incident response effectiveness

Deliver executive-level reporting and insights during major incidents and service disruptions

Lead continuous improvement initiatives focused on automation, predictive detection, and operational resilience

Manage platform upgrades, vendor relationships, and roadmap delivery

Provide leadership and direction to Observability Engineers and technical platform teams

Ensure compliance with governance, security, audit, and regulatory requirements

Requirements Experience

10+ years' experience within enterprise IT environments

5+ years working with observability, monitoring, APM, or ITOM platforms

Previous experience leading technical platform or engineering teams

Proven experience owning or managing enterprise observability platforms

Experience within financial services or other highly regulated environments advantageous

Strong stakeholder engagement and executive communication skills

Technical Skills

Strong understanding of observability concepts including metrics, logs, traces, dashboards, SLIs/SLOs, and event correlation

Experience integrating observability tooling with ITSM/ITOM platforms such as ServiceNow

Exposure to Dynatrace or equivalent enterprise observability platforms

Knowledge of ServiceNow ITOM, Event Management, and CMDB

Understanding of SRE principles, operational resilience, and AIOps practices

Exposure to cloud and container platforms including Azure, AWS, and Kubernetes

Qualifications

Degree or Diploma in Information Technology, Computer Science, Information Systems, or equivalent

Relevant platform or cloud certifications advantageous

What's on Offer

Opportunity to lead enterprise-wide observability strategy and transformation

Exposure to modern cloud, automation, and resilience initiatives

Senior leadership role within a complex enterprise technology environment

Collaborative and innovation-driven culture

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Job Details

• Country : Afrique du Sud

• Contract Type : CDI

• Compensation : salary 17,667

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