Call Centre Manager

Call Centre Manager
Marie Stopes International Ghana

📌 ### 📌 Marie Stopes International Ghana (MSIG) has vacancies for well-organised, client-oriented and energetic individuals with relevant qualification/s and experience to occupy the under-listed position/s in the organisation. MSIG's goal is to meet the needs of the underserved and improve access to the use of Family Planning (FP) and other Sexual Reproductive Health (SRH) services.MSIG is part of Marie Stopes International's global partnership, which operates in over 37 countries worldwide. Length of contract:  Two (2) year contract The Call Centre Manager is responsible for managing the Call Centre and providing overall coordination, between MSIG, clients and stakeholders through various communication channels. He/she is responsible for information dissemination, providing professional counseling services, feedback and directing business. Key Responsibilities Include

- Develop Call Centre operational strategies and improve on efficiency (i.e. call centre agents monitoring call volumes etc.)

/>- Assess training needs and develop a training programme for the Call Centre teams

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### 📌 • Work with IT to identify and evaluate state-of-the-art technologies, define user requirements, productivity, quality and client service standards

- Review and customise the Call Centre's Standard Operating Procedures (SOPs) Manual...

Ghana : Ashanti Eastern Upper East Western Brong Ahafo Greater Accra Upper West Central Northern Volta

/>Contactez notre cabinet de recrutement au Ghana