l'organisme Call Centre Manager recrute actuellement un collaborateur qualifié pour pourvoir le poste stratégique de **Call Centre Manager** (Ghana).

### Missions et Responsabilités Principales

- Gérer activement les activités quotidiennes et les impératifs opérationnels liés au poste de Call Centre Manager.

- Assurer le strict respect des normes de sécurité, d'hygiène et de qualité industrielle en vigueur.

- Contribuer à l'amélioration continue des processus métiers et des protocoles internes.

### Profil du Candidat Idéal

- Expérience pertinente prouvée et compétences techniques solides acquises sur des fonctions similaires.

- Rigueur professionnelle absolue, flexibilité, autonomie et goût prononcé pour le travail en équipe.

- Capacité de synthèse et de communication claire auprès de la hiérarchie.

### Conditions Globales et Avantages

- Contrat stable assorti d'un environnement de travail moderne et stimulant.

- Excellentes perspectives d'évolution de carrière au sein de structures en pleine croissance panafricaine.

## Informations sur le poste
- **Pays :** Ghana
- **Type de contrat :** CDI

Offre : Call Centre Manager chez Call Centre Manager a Ghana. Contrat CDI.

Call Centre Manager in Ghana 2026

Call Centre Manager 

Marie Stopes International Ghana 
Marie Stopes International Ghana (MSIG) has vacancies for well-organised, client-oriented and energetic individuals with relevant qualification/s and experience to occupy the under-listed position/s in the organisation. MSIG's goal is to meet the needs of the underserved and improve access to the use of Family Planning (FP) and other Sexual Reproductive Health (SRH) services.MSIG is part of Marie Stopes International's global partnership, which operates in over 37 countries worldwide. Length of contract:  Two (2) year contract The Call Centre Manager is responsible for managing the Call Centre and providing overall coordination, between MSIG, clients and stakeholders through various communication channels. He/she is responsible for information dissemination, providing professional counseling services, feedback and directing business. Key Responsibilities Include: •   Develop Call Centre operational strategies and improve on efficiency (i.e. call centre agents monitoring call volumes etc.) •   Assess training needs and develop a training programme for the Call Centre teams •   Work with IT to identify and evaluate state-of-the-art technologies, define user requirements, productivity, quality and client service standards •   Review and customise the Call Centre's Standard Operating Procedures (SOPs) Manual... 
Ghana : Ashanti Eastern Upper East Western Brong Ahafo Greater Accra Upper West Central Northern Volta 
2017-04-10 

Contactez notre cabinet de recrutement au Ghana

Call Centre Manager

Call Centre Manager chez Call Centre Manager à Ghana.

Call Centre Manager

Job Description

Missions et Responsabilités Principales

Conditions Globales et Avantages

Informations sur le poste

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